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Job requirements
Essential
37 listedRequirements the employer expects applicants to meet.
- Experience
At least 3 years’ experience of working in a Patient Contact Centre Environment in the NHS or other healthcare provider.
- Experience
Supervisory experience of at least 1 year providing day to day supervision of a team of staff
- Experience
Experience of staff management including sickness absence management, appraisal/personal development reviews
- Experience
Experience of undertaking recruitment and selection
- Experience
Experience of developing policies and task specific standard operating procedures
- Experience
Ability to resolve conflict and complaints at source.
- Experience
Experience of providing a service to Private Patients.
- Personal Attributes
Flexible and adaptable to change
- Personal Attributes
Ability to work to a deadline and prioritise own workload.
- Personal Attributes
Ability to work on own unsupervised.
- Personal Attributes
Able to multitask.
- Personal Attributes
Courteous, friendly and confident
- Personal Attributes
Be able to work under pressure in a busy environment.
- Personal Attributes
Able to direct and lead staff in the delivery of work
- Personal Attributes
Capable of dealing with sensitive and confidential documents and situations
- Personal Attributes
Understand the requirement of delivering an excellent service to all at all times
- Personal Attributes
Occupational Health cleared to perform the role.
- Personal Attributes
Good work attendance.
- Personal Attributes
Team Player
- Qualifications & Learning
Educated to Diploma/Certificate level/NVQ4 or equivalent experience in addition to GSCE or equivalent English & Mathematics
- Qualifications & Learning
European Computer Driving Licence (ECDL) qualification
- Qualifications & Learning
Hold/currently working towards or willing to undertake a professional qualification in leadership at diploma or Certificate level.
- Skills, Knowledge & Aptitudes
Understanding of confidentiality, Data Protection and Caldicott principles
- Skills, Knowledge & Aptitudes
Extensive knowledge of NHS waiting lists & pathway management requirements and procedures
- Skills, Knowledge & Aptitudes
Excellent level of numeracy and literacy skills.
- Skills, Knowledge & Aptitudes
Able to communicate clearly both in verbal and written communications
- Skills, Knowledge & Aptitudes
Good keyboard & PC skills
- Skills, Knowledge & Aptitudes
Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Skills, Knowledge & Aptitudes
Organised & methodical with an attention to detail.
- Skills, Knowledge & Aptitudes
Ability to analyse information and report information to others in a meaningful way
- Skills, Knowledge & Aptitudes
Able to maintain accuracy to high standards
- Skills, Knowledge & Aptitudes
Able to make best use of time and resources, to plan and complete individual workload whilst managing the workload of others.
- Skills, Knowledge & Aptitudes
Excellent telephone manner
- Skills, Knowledge & Aptitudes
Understanding of change and project management processes.
- Skills, Knowledge & Aptitudes
Ability to recognise and resolve complex issues
- Skills, Knowledge & Aptitudes
Confidence in dealing with people at all levels.
- Skills, Knowledge & Aptitudes
Must be able to demonstrate an understanding of quality and diversity
Desirable
Not listed in the available specification.
Job overview
The Hewitt Fertility Centre is one of Britain’s largest Reproductive medicine units providing a comprehensive service to NHS, Self-Funding and Satellite patients.
The Hewitt Fertility Centre is wholly committed to providing a high-quality service to patients who attend the centre, for a range of fertility related investigations and treatments.
An opportunity has arisen within The Hewitt Fertility Centre at Knutsford for an Administrative Team Leader, who is a bright, committed, and enthusiastic individual. You would be working within a rapidly developing service and should be able to demonstrate excellent communication skills. A background in administration is essential and previous staff supervision would be considered an advantage.
Main duties of the job
The post holder will support the Booking and Scheduling Team in providing a welcoming and efficient reception service for all visitors to the Hewitt Fertility Centre Knutsford, supporting a full appointment booking service for NHS Patients and Self- Funding Patients. This entails a wide-ranging understanding of the administrative arrangements within the Unit and associated Centers. The postholder is also responsible for the management and monitoring of efficient clinical pathways to meet the Infertility Referral to Treatment (RTT) targets and the provision of information and support to clinicians regarding patient pathway management within the Unit.
Post Holder working pattern will be Monday - Friday.
Detailed job description and main responsibilities
Manage the workload of the reception and booking and scheduling team on a daily basis, including the arrangement of weekly rotas, ensuring work is completed to the appropriate standards.
Supervise the provision of an efficient administration service by the administration team, ensuring work is completed and in a timely manner to meet clinical team needs
Ensure the provision of a friendly and approachable patient reception and Booking & Scheduling service for the Hewitt Fertility Centre dealing personally with any complex or sensitive queries using judgement and discrete.
- Provide line management and support to all staff within the team, including sickness and absence management, performance reviews and PDR’s, disciplinary issues, assessment of training needs, establishment of training plans and recruitment.
Monitoring all patient on the RTT pathway to ensure that patient complete their pathway within 18 weeks where possible, providing reports for the Operational Managers and ensuring any complex cases or potential breaches are address with the appropriate team as early as possible.
Ensure the registration of all Self -Funding patients and prepare patient files. Entering demographic data on Patient Access Systems (PAS) Digicare and IDEAS.
Assist in the development and implementation of appropriate systems to support the clinical team and provide general administrative support as required.
- Please note this post is for our Knutsford Hewitt Centre site For full detail see job description
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Applying for this NHS job
This advert is for Administrator B&S Team Leader with Liverpool Women's NHS Foundation Trust in Liverpool, England. It is listed as a Band 4 Administrator role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent Full time. The application deadline is 08 Oct 2026.
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