Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
11 listedRequirements the employer expects applicants to meet.
- Experience
Working with the public
- Experience
Understanding of back office functions
- Skills and Knowledge
Good Team working skills
- Skills and Knowledge
Effective time management skills
- Skills and Knowledge
Ability to work independently following verbal or written instructions
- Skills and Knowledge
Clear communication skills
- Skills and Knowledge
Able to work independently or part of a team
- Skills and Knowledge
Understanding of the referral process for patients from primary to secondary care
- Skills and Knowledge
Understanding of Subject Access Requests and other types of requests from patients and or outside agencies
- Qualifications and Training
GCSE in Maths & English grade C or above
- Qualifications and Training
ECDL or equivalent
Desirable
10 listedAdditional qualities the employer would prefer.
- Experience
Telephone call handling Experience
- Experience
Understanding of patient confidentiality and iGDPR
- Skills and Knowledge
Knowledge of searches within SystmOne
- Skills and Knowledge
Knowledge of appointment process
- Skills and Knowledge
Use of SMS system
- Skills and Knowledge
Use of admin email
- Skills and Knowledge
Understanding of the issues around safeguarding
- Qualifications and Training
NVQ or equivalent Customer Care
- Qualifications and Training
Formal training in a public-facing environment
- Qualifications and Training
Knowledge of GP computer systems, preferably Systmone
Job overview
We’re looking for someone with excellent administration skills to join our busy back office functions team at Royal Primary Care based at our Grangewood site in Chesterfield. The role involves working within the Recalls and Finance Teams.
- 20 hours per week - Part-Time permanent position
Main duties of the job
- Monthly claims to ensure maximum income
- Maintain the QOF registers (Quality Outcome Framework)
- Call patients as part of the recalls systems and process.
- Update and/or undertake searches as appropriate with the recalls/data process and collation of data.
- Process invoices as appropriate and in accordance with the process.
- Ensure spreadsheets are maintained and up to date.
- Ability to produce reports on Excel and IT systems.
- Undertake system searches to facilitate recall process.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
Detailed job description and main responsibilities
To work within the Back Office Business Services Team on various functions to ensure the smooth running of the organisation.
Must be able to work on their own as well as part of a team
Self-motivated
Prioritise own workload
Able to work under pressure
Work to deadlines and targets
Analytical skills
Must have a keen eye for detail, inputting data accurately
Quick Leaner
The successful candidate should have great I.T. skills and knowledge of Excel, Word, MS Teams, and Outlook.
Other essential skill/qualifications are GCSE/ Functional Skills in English & Maths Level C/ Grade 4, ability to follow instructions, a desire for service improvement, having a pro-active approach in learning, attention to detail, problem solver and produce quality work.
Desirable skills/ qualifications are Medical Terminology, NVQ or equivalent in Business Administration, knowledge of an NHS environment, knowledge of working with SystmOne (or equivalent). Previous read coding advantageous
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Applying for this NHS job
This advert is for Administrator (Back Office) with Chesterfield Royal Hospital NHS Foundation Trust in Chesterfield, England. It is listed as a Administrator role. The advertised salary is £24,853 pro rata. The contract type is Permanent: Part Time. The application deadline is 24 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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