Administrative Support Officer

Job overview

An opportunity has arisen for a  for a part-time Band 2 Administrative Support Officer based in the Reception area at Hope Farm Clinic, Ellesmere Port on a fixed term 12 month contract working within a team providing an effective and efficient Reception and Admin Support Service .  The postholder will be required to  provide administrative/reception support at different locations as/when needed.

Part time - 14 hours per week (Monday/Tuesday - (8.30 am - 4.30 pm)

The post holder will contribute towards a confidential and efficient reception and administration service communicating with patients, staff  and visitors to the site in person as well as over the telephone.

The role is varied and combines reception duties with administrative support, including answering the appointment line for the Dressing Clinic, managing self referrals and making appointments,

The post holder will be expected to be able to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post.

The role of admin support officer provides an invaluable service to our premises supporting all clinical and non clinical teams.

Main duties of the job

To be the first point of contact and support for patients, staff and visitors, some of whom may be distressed.

Responsibilities will also include; electronic patient record management (using EMIS), scanning, printing, uploading, managing patient self referrals via dedicated telephone appointment line, prescriptions, patient queries booking/amending clinic appointments, as well as general day to day admin/reception duties.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!