Job overview
To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central Administration and Booking team.
To support the Out of Hours service and the Urgent Community Response Team.
To provide admin support for several Community Services throughout the Trust.
To provide reception cover across various sites
Main duties of the job
Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.
Receive telephone calls from health care professionals to support the Out of Hours service.
Call backs to patients to confirm appointment times/attendance.
Responsible for booking patients into services within the division.
To provide admin support for community services
To provide reception cover across various sites
Detailed job description and main responsibilities
The Central Administration and Booking service operates 7 days a week, 365 days a year 8am – 8pm.
We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.
Person specification
Personal qualities
Essential
- Compassionate
- Flexible
- Ability to use own initiative but also understands the need to seek advise when necessary
Skills and attributes
Essential
- Good oral and written communication skills with people from a wide variety of backgrounds
- Maintains discretion when handling sensitive information
Desirable
- Ability to work under pressure and meet tight deadlines
- Strong organisational skills to maintain accurate records and manage appointments
Experience and knowledge
Essential
- Previous experience of dealing with the public and taking telephone enquiries
- Experience of accurate data inputting
Desirable
- Experience using IT software – System 1
Qualifications and professional training
Essential
- NVQ Level 2, GCSE Level or equivalent experience
- Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Birkenhead
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Administrative Officer with Wirral Community NHS Foundation Trust in Birkenhead, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa, pro rata. The contract type is Permanent. The application deadline is 17 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.