
Job overview
**PLEASE NOTE: This role is not eligible for visa sponsorship**
Administrative Co-ordinator - Physiological Sciences
12 hours per week
Permanent
Salary: £25,760 - £27,476 per annum pro rata
Closing date: Friday 7th August 2026
Interview Date: Friday 21st August 2026 (TBC)
*This post may close early due to high numbers of applications, so you are advised to apply promptly.*
All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.
A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.
We welcome applications from the Armed Forces Community – get in touch to find out more
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Main duties of the job
- To provide an efficient and professional administration service to the Physiological Sciences Service.
- To ensure that all patient appointments and referrals are managed in a timely manner. With particular responsibility for meeting national targets especially linked to cancer waits
- To communicate over the telephone and personally with patients, clients, friends and relatives relaying accurate and applicable information, as required.
- To communicate with internal and external professional bodies by phone, letter, fax and email ensuring data protection policies are adhered to at all times.
- To manage the day-to-day duties of the Band 2 admin and clerical staff.
Detailed job description and main responsibilities
- Take responsibility for dealing with referrals on receipt of referrals both internal and external.
- To take lead responsibility of updating the Lorenzo computer program with all relevant and applicable information. On the day of clinics welcome patients to department, arrive & depart patients on Lorenzo and arrange follow-up appointments, as required.
- To input and manage referrals from both GP surgeries and other trusts.
- To input and manage Access Plans for all tests carried out in the Cardio Respiratory Unit.
- Take lead responsibility for the administration duties required to facilitate the running of the Physiological Sciences Service for both inpatient and outpatient referrals.
- Take responsibility for managing database of patients including referral dates and appointment dates.
- To be responsible for updating of database and audit of accuracy.
- To ensure that all patient notes are booked out to correct destination by placing details on the I-records system.
- To book clinic appointments for all diagnostic tests.
- To manage the E-Referral booking system.
- Write to patient’s General Practitioner, Consultant as required.
- To ensure that, if required, transport is ordered for patients as and when required.
- To answer telephone ensuring that information is correctly handled and disseminated for all situations.
- To photocopy information for Clinical Team as and when required.
- To be responsible for the general tidiness of the workplace and equipment therein.
- Prepare any correspondence as and when required and forward appropriately as per hospital information governance policies.
- To ensure data protection policies are adhered to at all times.
For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.
Person specification
Other
Essential
- Flexible to the needs of the Service.
- Ensure high levels of confidentiality and communication are maintained
- Frequent and long period spent sitting at a desk using a keyboard
- A commitment to Equal Opportunities
Personal Qualities
Essential
- Excellent organisational skills.
- Good presentation skills
- Strong leadership skills
- Able to supervise staff in the absence of the Admin Team Lead
- Sound decision making skills
- Excellent level of verbal and written communication
- Able to demonstrate good persuasion and influencing skills
- Able to use judgement and initiative to provide information and support
- Able to apply tact and sensitivity to establish trust and confidence
- Empathetic approach to managing and resolving enquiries
- Able to manage difficult and distressing situations effectively
- Able to analyse problems and initiate appropriate solutions effectively
Skills and Abilities
Essential
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Excellent understanding of general office working procedures
- Able to work using own initiative.
- Able to work as part of a team
- Able to collaborate with others
- Able to autonomously prioritise and plan workload to meet deadlines, often in a pressurised environment and be able recognise when to escalate to appropriate manager
- Excellent attention to detail and accuracy
- Positive and flexible approach to work
- Understands limits of own responsibilities
Desirable
- Awareness of current issues within the NHS
Experience and Knowledge
Essential
- Working in a senior administrative role or suitable experience at a band 2 level to able progression
- Experience in a customer facing role
- Decision making and resolving complex work related issues.
Qualification and Professional Training
Essential
- ECDL or RSA Level 2 Typing Skills or equivalent
- Key Skills level 2 in Literacy or equivalent
- NVQ Level 3 or equivalent experience
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Applying for this NHS job
This advert is for Administrative Co-ordinator - Physiological Sciences with George Eliot Hospital NHS Trust in Nuneaton, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent: 12 Hours. The application deadline is 07 Aug 2026.
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