Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
We currently have an exciting opportunity for an Administrator that is looking for a new challenge to work in an organisation that will help you develop and achieve your goals to become the best you can be.
We are looking for an Administrative Assistant to join our Adult Mental Health Services situated in Hall Court, Telford. The Service offers mental health care and treatment across a variety of different age ranges and presentation.
You will be working as part of a team along with Medical and Clinical Administrators and other Administrative Assistants. In the role you will be expected to be able to use your own initiative and judgement, although you will be well supported by other Mental Health Admin staff and through the clinical and professional networks accessible through the community teams.
Main duties of the job
What will the role entail?
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
- Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
- Use a variety of electronic systems (MS Office, RiO, ORACLE).
- Manage and deal with calls from service users, families, carers, and other professionals.
- Support the team in carrying out admin work requests via the centralised admin inbox.
- Confidently handling queries of a challenging/sensitive nature.
- Concise and accurate message taking.
- Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Detailed job description and main responsibilities
Please read and review the attached Job Description & Person Specification for further details on this role.
Person specification
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
- Dealing with the public
- Excellent typing skills.
- Proficient in the use of computer packages, including Microsoft Office
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system.
- Audio Typing
- Customer Service Skills
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience)
- OCR/RSA II or equivalent experience
Desirable
- Minimum 1 year admin experience
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Applying for this NHS job
This advert is for Administrative Assistant with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 06 Aug 2026.
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