Administrative Assistant

Job summary

This is a part-time position of 18.75 hours per week (equivalent to 2.5 days).

The postholder will provide high-quality, responsive, and coordinated administrative support to the Integrated 019 Service. The role is focused on ensuring the delivery of an efficient, resource-conscious, and cost-effective service to families, children, and young people across Leicester, Leicestershire, and Rutland.

Key responsibilities include working within established systems and processes to deliver an effective administrative function, maintaining accurate records, and ensuring all administrative tasks are completed within specified timescales. The role requires the effective use and upkeep of administrative systems, alongside a high standard of attention to detail.

The postholder must demonstrate excellent written and verbal communication skills, along with the ability to build and maintain positive working relationships with colleagues and external partners. A strong commitment to delivering high-quality customer care is essential, whether interacting face-to-face, via telephone, or in written correspondence.

Contact Details: Sarah Physick, Sarah.Physick@nhs.net 07926 267210

Main duties of the job

• Work within SystmOne, electronic patient record system.
• Process incoming referrals.
• Booking of appointments and sending appointment letters.
• Call handling.
• Scanning of clinical correspondence.
• Processing incoming clinical correspondence.
• Work closely with the 0-19 clinical teams and administrative colleagues. Work with service waiting lists.
• Clinic co-ordination.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please applyas soon as possible.

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Details

• Date posted: 08 July 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 to £25,272 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 006792
• Job locations: County Hall, Penn Lloyd Building, Glenfield, Leicester, Leicestershire, LE3 8TB, United Kingdom

Job responsibilities

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