Administrative Assistant (Apprenticeship)

Job overview

We are looking for an enthusiastic Apprentice Administrator to join our small team providing administrative support services to the Chief Executive’s team at East Midlands Ambulance Service.

As an apprentice you will work with our team and gain hands-on experience in a wide range of administration skills, including reception and switchboard, printing and photocopying, using excel spreadsheets to track correspondence, typing emails and documents, dealing with incoming and outgoing mail, learning about corporate governance and gaining experience in producing agendas and recording action logs.

All of this will enable you to achieve your NVQ Level 3 in Business Administration. Course contents include Your training plan; End Point Assessment; Work based Training; Monthly assessor sessions throughout entire apprenticeship; End Point Assessment preparation; Assignments/Workbooks; Guided Self-Study; Quarterly progress Reviews; Directed Learning & Observations; Professional Discussions; Training, Coaching & Feedback Sessions.

The role is office based at our Headquarters in Nottingham, full-time Monday to Friday 9am – 5pm and is a fixed term contract for a total of 18 months.

Main duties of the job

Provide support to the Reception team for lunchtime and holiday cover of the main Headquarters reception and switchboard.  Answering and transferring calls and dealing with visitors, parcel deliveries etc.

Answering emails in the generic admin inbox and allocating emails for action to the correct person.

Receiving and logging and then processing correspondence through to signature following the team's established systems.

Using skills in Microsoft Outlook, Excel and Word.  Also Microsoft Teams for arranging diary dates and meetings.

Detailed job description and main responsibilities

Following established systems and processes and maintaining tracking spreadsheets for correspondence.  Booking travel including rail and hotels.  Dealing with incoming and outgoing mail.  Reception duties to cover absence. Processing correspondence for signatures.  Room bookings and setting up for meetings, including ordering lunch and refreshments.

Job Description attached with full details.