Job overview
An exciting opportunity has arisen to join Powys Teaching Health Board as an Administration Assistant within our Children’s Services team.
This role will primarily support the Community Paediatric Service, which provides assessment, diagnosis, and ongoing management for children and young people across Powys. The service is delivered by a team of Community Paediatricians within the Midwifery, Women and Family Health Directorate, working as part of a whole‑system approach to meeting the health needs of children and young people.
You will play a key part in ensuring the smooth running of the service by providing high‑quality, efficient, and confidential administrative support to clinical teams.
In addition to supporting Community Paediatrics, you will also provide administrative support to wider Children’s Services, as required.
This is an excellent opportunity for a motivated and organised individual to join a friendly and supportive team, contributing to the delivery of high‑quality care for children, young people, and their families across Powys.
Main duties of the job
- Acting as a first point of contact for the department. Answering telephone calls, taking messages accurately.
- Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
- Updating of electronic and paper-based systems such as WCCIS (Welsh Community Care Information System) and WPAS (Welsh Patient Administration System), collating of information, mail distribution and logging etc.
- Photocopying and word processing documents, letters, emails, minutes and reports when required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
We would particularly welcome applications from Welsh speakers; but even if you don’t speak any Welsh, or want to develop your skills, don’t worry: the health board will support you with training.
Person specification
Experience
Essential
- Experience of producing correspondence
- Experience of customer service / first point of contact support
- Proven proficiency in the use of IT software
- Knowledge of office practices and able to establish new processes
Desirable
- Previous experience in an office environment
Skills and Attributes
Essential
- Demonstrate PTHB values
- Work as part of a team or as an individual
- Positive attitude and able to act on feedback
- Communicate clearly and effectively
- Ability to be polite when dealing with difficult, impatient or upset people
Desirable
- Some ability to speak, read and/or write Welsh, or an eagerness to learn.
Qualifications and Experience
Essential
- Educated to GCSE level or literacy/numeracy at L1 or equivalent
- RSA/OCR II qualification or equivalent demonstrable skills
Desirable
- NVQ Business Administration Level 2
- Knowledge of the Data Protection Act
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Applying for this NHS job
This advert is for Administrative and Clerical Worker Women's and Children's with Powys Teaching Health Board in Bronllys, West Wales, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent. The application deadline is 27 Jul 2026.
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