Administration/Receptionist

Job overview

An exiting opportunity has arisen for a Band 2 Administrator/Receptionist within the Health Visiting clerical team in the Early Intervention and Prevention Care Group.

The team provides a comprehensive administration service to the Health Visitors supporting them in the delivery of the Healthy Child Wales Programme.

This is a busy and varied office based role covering a wide range of clerical duties including dealing with queries from parents, outside agencies and health professionals at all levels.  The role can sometimes be quite demanding, therefore an ability to work autonomously, prioritise tasks as well as respond to instruction is essential.  This role will often require travelling to different sites to meet the needs of the service.

An understanding and awareness of confidentiality is vital as well as the ability to work autonomously and as part of a team.

The ability to speak Welsh is desirable for this post.  Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The role requires excellent organisational abilities and communication skills as well as strong IT skills and a working knowledge of Microsoft Office applications.  A knowledge of NHS software packages such as Oracle and PARIS would be an advantage but full training will be given.

This is a busy and varied office based role covering a wide range of clerical duties including dealing with queries from parents, outside agencies and health professionals at all levels.

Detailed job description and main responsibilities

The role requires excellent organisational abilities and communication skills as well as strong IT skills and a working knowledge of Microsoft Office applications.  A knowledge of NHS software packages such as Oracle and PARIS would be an advantage but full training will be given.

This is a busy and varied office based role covering a wide range of clerical duties including dealing with queries from parents, outside agencies and health professionals at all levels.

The post holder will be an integral member of the administration team, supporting the Health Visitors and health professionals of the administrative function as required.

To deal competently and discreetly with queries using appropriate protocols in accordance with the Data Protection Act in a prompt manner

Deal with telephone enquiries in a courteous and efficient manner, recording messages as appropriate and ensuring that the relevant staff/team/health professionals receive such messages.

Incoming and outgoing mail

PARIS and ORACLE software packages

General clerical duties associated with the health visiting service