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Job overview
Applications are invited from suitably qualified and experienced candidates for a full time, Band 4 Administration Team Lead with the Sunderland Talking Therapies Team. This service is very demanding with the post holder being part of an admin team providing a proactive, comprehensive admin service to support patients, the extended Clinical Team and Senior Team.
The post holder must have proven demonstrable supervisory, leadership and secretarial experience along with the ability to collate performance data from Dashboards and IAPTuS and create reports as required. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.
Main duties of the job
Candidates must have proven demonstrable experience in last 12 months of the following :
- Experience in a customer/patient and service user focused environment
- Experience in undertaking and leading supervisions and appraisals with staff
- Experience in supporting and leading team(s) through organisational changes
- Experience in dealing with annual leave/sickness processes
- Excellent communication and interpersonal skills
- Experience in dealing with complaints
- A good understanding of using admin performance Dashboards
- Proven knowledge and experience of Microsoft Word/Office packages and excellent accurate keyboard skills
- Note taking
Candidates should be:
- Able to be self-directed, motivated and to contribute positively within a team
- Well organised and structured
- Able to support the Admin Manager
- Able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills
- Able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted
Detailed job description and main responsibilities
Please find attached job description for full details.
Internal applicants only, Interviews will be face to face.
Advertising date : 10th July 2026
Closing date : 24th July 2026
We welcome your application.
Person specification
Role Specific
Essential
- Experience in undertaking Supervisions and appraisals
- Flexible attitude to cope with fluctuating workloads and the requirement to cover other areas in times of staff absence
- Enthusiastic and proactively embraces change to improve service delivery
Skills & Competencies
Essential
- Excellent organisational and problem-solving skills
- Excellent communication, interpersonal and negotiation skills
- Effective note-taking skills
Knowledge & Experience
Essential
- Working knowledge of Microsoft applications and Patient Information Systems
- Knowledge of Trust policies and procedures
- Knowledge of office procedures
- Knowledge of Health and Safety policies relating to role
Desirable
- Knowledge of financial procedures/budgets relating to role
Education & Qualifications
Essential
- General level of education to O Level / GCSE or equivalent
- NVQ Level 3 Business Management/or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable
- NVQ Level 3 in Customer Care
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Applying for this NHS job
This advert is for Administration Team Lead with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 pro rata per annum. The contract type is Permanent. The application deadline is 24 Jul 2026.
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