Job overview
An exciting opportunity has arisen for a motivated, experienced and enthusiastic individual to join the Specialist Service Teams as Administrative Team Lead, based at Benfield House, on the Walkergate Park Hospital site in Newcastle. The post holder will supervise staff in the Mental Health and Deafness Service and Adult Eating Disorders Service however will primarily supervise and work into the Northern Region Gender Dysphoria Team.
The post holder must have proven demonstrable supervisory, leadership and administrative experience along with previous supervisor experience in an NHS Trust preferred. The post holder will be required to monitor admin staff's performance and processes and must have proven demonstrable experience of diary management and note taking.
Main duties of the job
The following core skills and experience are essential to the post:
You should be confident, have evidence of excellent interpersonal and communication skills, be able to problem solve in a fast-paced environment, work under pressure and be used to working to a high degree of confidentiality and sensitivity. An awareness of transgender issues and gender diversity is essential. Previous experience in supervising staff is also essential.
The successful candidate will have day to day supervisory responsibility for a growing admin team, currently comprising of 4x Band 3 Admin Officers working in Gender Dysphoria, Adult Eating Disorders and Mental Health and Deafness and 3x Band 2 Admin Assistants working into Gender Dysphoria and Adult Eating Disorders. The post holder will be responsible for dealing with all staffing issues including recruitment, appraisal, training, performance and quality management, supervision and support. The successful candidate will also work closely with the Gender Dysphoria Service Pathway Coordinator and Medical Assistants to ensure an efficient and streamline service is provided to an exclusive client base. You will report directly to the Administration Manager but work closely with clinical staff on a day to day basis.
The post holder will also undertake additional duties such as ordering supplies, requesting repairs and updating rotas and duty sheets. This list is not exhaustive
Detailed job description and main responsibilities
Please find attached job description for full details.
Advertising date : 11th June 2026
Closing date : 25th June 2026
We welcome your application.
Please note - this vacancy may close early once a suitable number of applications are received.
Person specification
Knowldge and Experience
Essential
- Knowledge of Trust Policies and Procedures
- Working knowledge of Microsoft applications and Patient Information Systems
- Good working knowledge of office procedures
- Knowledge of Health and Safety policies relating to role
Desirable
- Knowledge of Financial Procedures relating to delegated finance duties
Skills and Competencies
Essential
- Excellent communication, interpersonal and negotiation skills
- Excellent organisational and problem-solving skills
- Effective note-taking skills
Education and Qualifications
Essential
- General level of education to O-Level /GCSE or equivalent
- NVQ Level 3 Supervisory /Management qualification or equivalent
- Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
Desirable
- NVQ Level 3 in Customer Care or Business Administration or equivalent
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Applying for this NHS job
This advert is for Administration Team Lead with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 25 Jun 2026.
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