Administration Team Lead - Psychology

Job summary

To support the Psychology Service in the development, delivery, and maintenance of a high-quality administrative function. This includes reviewing and enhancing administrative processes to optimise workflows, improve efficiency, and maximise clinical capacity.

To coordinate administrative support to clinicians and other non-medical staff. This would also include being the primary point of contact for external and internal queries, ensuring all communications are handled in line with information governance processes.

To develop and maintain Senior Leadership Teams diaries, maintain effective filing systems and co-ordinate and organise arrangements for a variety of meetings both internal and external of the Trust, taking and transcribing minutes of formal meetings as necessary.

To actively participate in the development and implementation of information systems with accurate and timely data collection and reporting, taking responsibility for the quality of the data, reporting to the Data Custodian any issues around quality.

Coordinate and oversee the processing of new referrals, ensuring accurate and timely data entry and adherence to Rio processes. Liaise with Rio teams regarding system processes and issues, and provide comprehensive administrative support for the management and monitoring of waiting lists.

Please note this is a part time position for 28.5 hours per week.

Main duties of the job

Ensure all patient records are managed in compliance with data protection and information governance policies.

Ensure the regular review, monitoring, and reporting of Insights data to support service performance, including monitoring mandatory training compliance, clinical record compliance, waiting times, and other key performance indicators.

To promote shared learning, consistency of practice, and compliance with organisational policies, procedures, and statutory guidelines. To review, develop, and implement administrative procedures, ensuring that Standard Operating Procedures (SOPs) are adhered to across all teams.

Develop, operate and supervise the complete secretarial support and administrative service within the team, including typing of correspondence, filing, emails, photocopying, entering and reading data, and composition of letters and creation of spreadsheets.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 24 July 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year Pro rata for part time hours
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 348-MNH-12000
• Job locations: The Bridge Centre (Basingstoke), New Road, Basingstoke, Hampshire, RG21 7PJ, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.