Administration Officer – EIP

Job overview

We will be hiring for 2 x 18.75 hour contracts, one for Walsall (Pinfold Health Centre) and Wolverhampton (Pond Lane Health Centre)

We are seeking an experienced and highly organised Administrator to join our friendly and supportive admin team. This is an exciting opportunity to work alongside an established small administrative team, providing a high-quality and effective administrative service.

The successful candidate will play a key role in ensuring that administrative processes are delivered efficiently, accurately, and in a timely manner. You will support clinicians with a range of administrative duties, including managing correspondence, maintaining accurate records on RIO, scheduling/coordinating MDTs/appointments, minuting meetings and responding to enquiries in a professional and courteous manner. The postholder will work closely with the Team Manager to achieve set RTT standards and support with in-house/national audits through effective record -keeping and data capturing.

Working collaboratively with colleagues, you will contribute to a positive team environment and help ensure consistent service delivery. The role also involves close liaison with other EIP sites across the Trust, offering cross-cover and administrative support as required. Flexibility and a willingness to assist other teams is essential to maintain continuity of service. Strong communication, IT skills, attention to detail, and the ability to prioritise workload effectively are essential for this role.

Main duties of the job

Act as a point of reference for incoming telephone queries, taking appropriate action personally or redirecting as necessary.

Produce, reports and letters in accordance with Division guidelines.

Carry out general administrative and clerical functions including photocopying,        filing paper and electronically as required.

Process the client referral system and associated paperwork in accordance with          departmental systems.

Maintain effective and efficient departmental systems and office procedures including adequate supplies of departmental forms/leaflets and stationery requirements.

Maintain effective diary management as required by management.

Process incoming/outgoing post, taking appropriate action as necessary.

Maintain an efficient filing and records system, encompassing medical secretarial   services.

Collate statistical information and prepare returns appropriate to grade as     required by management.

Arrange and attend formal and team meetings to take notes, produce            minutes, draft agendas and ensure members receive agendas and relevant            enclosures on time.  Provide general support to the meetings and ensure all arrangements for facilities are made.

Detailed job description and main responsibilities

Please see the documents attached for a detailed Job Description and Person Specification for this role