Job overview
We are seeking a highly organised and motivated individual to join our team in a key operational management role. The post holder will be responsible for delivering and maintaining operational standards across the department, ensuring services are managed effectively and in line with Trust policies and objectives.
The successful candidate will lead and support the administrative team, oversee inpatient and outpatient administrative processes, and implement actions to help the service achieve and maintain National and Trust Referral to Treatment (RTT) targets. They will be responsible for identifying and escalating concerns where necessary to ensure service performance is maintained.
Working closely with the Service Manager, General Manager, clinicians, administrative colleagues, and the wider multidisciplinary team, the post holder will play a vital role in supporting the delivery of high-quality patient care and an excellent patient experience. The role also involves working collaboratively with PALS, complaints, clinical governance, and HR teams to support effective service delivery.
The post holder will be expected to provide support and cover for colleagues during periods of leave and will be required to work across multiple sites as service needs dictate, with St Mary’s Hospital serving as the main base.
Main duties of the job
- To ensure that Vascular day case and theatre waiting lists are managed in accordance with departmental policy and act as a point of liaison between Consultants, junior doctors and colleagues in outpatients to achieve this.
- Work with the Specialty Support Manager to actively support the management of 18 Weeks in identifying, reporting and resolving issues in order to achieve a high standard of data quality and completeness of RTT data, and in the validation of pathways as required.
- The post holder must understand all aspects of a patient’s pathway from the referral into the Trust to the actual first treatment for the condition, including reading and understanding patient case notes in order to correct and update the Cerner system, validating the pathway and ensuring all data is correct.
- The post holder must communicate a full understanding of Trust policy when issues arise relating to Cerner entries and liaise with all levels of Trust staff on a day-to-day basis, providing guidance and advice on the need for, and importance of, high-quality real-time validation of 18-week RTT pathways with regard to the input and recording of data items on Cerner
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Experience
Essential
- Previous NHS/Healthcare experience
- Experience of working and dealing with the public
- Experience of managing a team and a broad range of administrative staff in an NHS Setting
- Knowledge of health systems and procedures
- Knowledge of national/NHS guidance regarding patient access and RTT waiting times targets
- Specialised functional and medical terms acquired through qualification or extensive experience
- Analytical and judgement skills for problem solving
Desirable
- Experience of change management
- Experience of staff development and training
- Knowledge and experience of using Trust IT systems
Education/ qualifications
Essential
- Degree level qualification or equivalent training and/or experience
- Good general education inc. English and Maths GCSE A-C or equivalent
- Evidence of continuing education and professional development
Desirable
- NVQ Level 4 in administration/ customer service
- Higher national diploma/degree in business (or equivalent) or equivalent experience
Skills/knowledge/ abilities
Essential
- Able to communicate contentious and or sensitive information to service users and internal colleagues.
Desirable
- Track record of influencing and engaging staff.
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Applying for this NHS job
This advert is for Administration Manager with Imperial College Healthcare NHS Trust in London, London, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £38,488 - £46,852 pa inclusive. The contract type is Permanent. The application deadline is 28 Jun 2026.
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