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Job requirements
Essential
5 listedRequirements the employer expects applicants to meet.
- Skills
Good organisational skills. • Sound decision making skills. • Able to present information to others. • Excellent level of verbal and written communication. • Able to use judgement and initiative to provide information and support. • Able to apply tact and sensitivity to establish trust and confidence. • Empathetic approach to dealing with and resolving enquiries. • Able to analyse problems and initiate appropriate solutions effectively • Able to manage difficult and distressing situations effectively. • Able to compose correspondence and reports
- Knowledge
Patient access policy and application of rules to the recording of RTT pathways • Waiting list practical management • Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel • Excellent understanding of general office working procedures • Excellent understanding of people management and guidelines • Excellent attention to detail and accuracy • Able to recognise and resolve complex issues, referring where appropriate • Positive and flexible approach to work • Able to demonstrate an innovative and forward-thinking approach • Understands limits of own responsibilities • Reliable and punctual with a flexible attitude towards working hours to meet service needs
- Experience
Managerial experience in an administration environment • Experience in a customer facing role • Advanced decision making and resolving complex work-related issues • Managing and delegating the workload of a team
- Qualifications
Degree or equivalent experience • Experience of administrative processes
- Commitment to Trust Values and Behaviours
Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. • For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Desirable
3 listedAdditional qualities the employer would prefer.
- Knowledge
Awareness of current issues within the NHS
- Experience
Experience of managing patient pathways and applying RTT guidance.
- Qualifications
Previous medical secretary experience
Job overview
This job role is to manage departmental administrative systems and staff and develop the service in line with required internal and external standards, to make informed decisions within area of responsibility, ensuring that agreed standards and targets are met in accordance with Departmental, Trust and National standards, policies and procedures, and to act as a source of advice and guidance regarding the specialty.
Please be advised this vacancy is not eligible for sponsorship.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
Main duties of the job
- To assume overall responsibility for the administrative management of the Department.
- To assume overall responsibility for the management of the administrative staff within the Department.
- To ensure an effective internal and external communication system within the specialty.
- To manage the Departmental administrative budget.
- To continually contribute to patient and business improvement Agendas.
Detailed job description and main responsibilities
- Management and rectification of the Data Quality/Waiting List reports for areas of responsibility, this is to include Inpatient and Outpatient Waiting lists for elective, Planned and Diagnostic procedures
- Oversee all trackers (52 week, IPWL, Planned, Diagnostic & OPWL) in relation to RTT pathways this would include validation, training, Investigation, chasing diagnostics, meeting with clinicians when appropriate
- Acting as the specialty lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation
- Assuming first line management responsibility in dealing with disciplinary, capability and grievance issues
- Responsibility for the education and development of the administrative staff including undertaking Personal Development Reviews in conjunction with KSF outlines, formulating Personal Development Plans and identifying training needs using analytical skills to ensure they appropriate to the needs of the service.
For further details of the role please see the attached job description.
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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Applying for this NHS job
This advert is for Administration Manager, General Surgery with University Hospitals Coventry and Warwickshire NHS Trust in Coventry, England. It is listed as a Band 5 Administrative manager role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Fixed term: 12 months (Secondment will be considered for internal candidates – If you are successful after interview, you must obtain approval from your current line manager to accept the offer.). The application deadline is 25 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Nov 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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