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Job overview
An exciting opportunity has arisen for a suitably experienced Admin Assistant to join our busy North Cumbria Inpatient Services at Carleton Clinic in Carlisle.
This is a full-time role, Monday to Friday, 9:00am – 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.
You will be the first point of contact working on reception in a ward environment, supporting patients, families and visitors and providing administrative support to the multidisciplinary team.
Applications are invited from eligible and suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.
Main duties of the job
We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high-quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.
The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Manager and clinical team.
This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.
The post holder will also support the wider administrative team including working on reception areas across all wards as needed.The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.
Detailed job description and main responsibilities
Please find attached job description for full details.
- Reception and relational/environmental security duties supporting staff, patients and visitors
- General administrative duties
- Accurate typing skills - typing letters/reports
- Diary management including room allocations
- Working from shared inbox
- Experienced in the use of Microsoft packages i.e Outlook and Word
- Ordering stock
- Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.
- Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
- Checking equipment is operating as required i.e., radios, blick alarms etc.
- Working in a customer / patient focused environment
Please find attached job description for full details.
Advertising date : 10th July 2026
Closing date : 24th July 2026
We welcome your application.
Person specification
Experience
Essential
- Experience of working in an administration role in similar environment (min 1 year)
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
Desirable
- Experience of working in an NHS/health care setting.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Skills and Knowledge
Essential
- Working knowledge of Microsoft packages including email, word
- Able to input data accurately and efficiently.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in an NHS environment.
- Ability to maintain and update patient information database(s).
Education and Qualifications
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education to O-Level/ GCSE or equivalent
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
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Applying for this NHS job
This advert is for Administration Assistant with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annun. The contract type is Fixed term: 9 months (to end of March 2027). The application deadline is 24 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (10 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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