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Job overview
An exciting opportunity has arisen for an experienced person to work as an Administration Assistant in our North Cumbria Inpatient Services.
You will be the first point of contact working on reception in a ward environment, providing administrative support directly to the ward multidisciplinary team and supporting across all wards when required.
This role provides a comprehensive administrative support to the service, working Monday to Wednesday 9am to 5pm. Proven experience of working in similar work environment is an advantage.
Main duties of the job
The post holder will be able to evidence:
- Experience of front-facing reception duties.
- Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone.
- Good organisational skills.
- Be able to prioritise a fluctuating workload.
- Proven experience of working with Microsoft Office packages.
- Diary management skills to coordinate room bookings.
- Provides agreed levels of support to the service to maintain cover in the absence of other administrative staff.
- Desirable: A working knowledge of electronic patient record systems (i.e. RiO)
- The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role. The post holder may also undertake additional duties as directed by the Administration Manager.
Detailed job description and main responsibilities
- General administrative duties
- Accurate typing skills - typing letters/reports
- Diary management including room allocations
- Working from shared inbox
- Experienced in the use of Microsoft packages i.e Outlook and Word
- Ordering stock
- Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.
Please find attached job description for full details.
Advertising date : 20th July 2026
Closing date : 31st July 2026
We welcome your application.
Person specification
Experience
Essential
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
Desirable
- Experience of working in an NHS/health care setting.
- Experience of processing NHS/health care documentation.
- Experience using stock ordering and/or petty cash systems.
- Experience of working with paper-based and electronic filing systems.
Disposition
Essential
- Discrete in handling confidential and sensitive information.
- Able to work in accordance with Trust values and attitudes.
- Must be able to demonstrate an understanding of equality and diversity.
Desirable
- Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
- Diplomacy.
Skills and Knowledge
Essential
- Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
- Able to input data accurately and efficiently.
- Undertake repetitive tasks whilst maintaining attention to detail.
- Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
- Demonstrates good customer care skills at all times.
- Good working knowledge of office procedures.
- Good organisational and planning skills using own initiative.
Desirable
- Knowledge of working in an NHS environment.2
- Ability to maintain and update patient information database(s).
Additional Requirements
Desirable
- Able to meet the mobility requirements for the post
Education and Qualification
Essential
- Intermediate (Level 2) Typing/Word processing qualification and/or relevant demonstrable experience e.g. 12 months experience.
- Good general level of education up to Level 1 standard in English Language and Maths.
Desirable
- NVQ Level 2 in Business Administration.
- NVQ Level 2 in Customer Service.
- Working towards Level 2 standard in Maths and English.
Role/Team specific requirements
Essential
- Team Player
- Flexible with working arrangements.
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Applying for this NHS job
This advert is for Administration Assistant with Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust in Newcastle Upon Tyne, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata per annum. The contract type is Fixed term: 9 months (to end of March 2027). The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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