Job summary
Victoria Surgery has an opportunity for an administration assistant to join our busy practice support team, to assist in the smooth delivery of excellent patient care. This role is offered on a part time basis for 30 hours per week over four days, Monday to Friday, but we can be flexible so please apply to discuss.
We will conduct a telephone interview prior to inviting candidates to meet face to face.
Main duties of the job
As administration assistant, you will provide essential administrative support across the practice, helping to ensure patients receive an efficient and professional service. Day-to-day duties will include:
Patient Services
- Welcome patients and visitors in a courteous and professional manner.
- Process patient requests in line with practice procedures.
- Signpost patients to the most appropriate healthcare professional or service.
Administrative Duties
- Scan, code and file clinical correspondence and documents accurately.
- Process incoming and outgoing mail and telephone calls.
- Maintain accurate patient records in accordance with GDPR and NHS confidentiality requirements.
- Support clinicians and managers with administrative tasks as required.
- Monitor shared inboxes and respond to routine enquiries.
Communication and Teamwork
- Communicate effectively with patients, colleagues, healthcare professionals and external organisations.
- Work collaboratively as part of the wider practice team.
- Escalate patient concerns, safeguarding issues or significant events appropriately.
- Maintain a calm and professional approach in challenging situations.
Compliance and Confidentiality
- Adhere to all practice policies, procedures and NHS guidelines.
- Maintain strict confidentiality at all times.
- Participate in mandatory training and continuous professional development.
- Support health and safety, infection control and equality and diversity standards within the practice
About us
Victoria Surgery is a friendly, well-established GP practice serving around 11,000 patients across Bury St Edmunds and the surrounding villages. Our team of 8 GP Partners and 1 salaried GP lead a multidisciplinary team of practice nurses, healthcare assistants and dispensers, alongside our primary care network's staff of paramedics, care coordinators, clinical pharmacists, pharmacy technicians and social prescriber. We are proud to be an accredited training practice, hosting GP registrars throughout the year.
What we offer:
Please note, there is no parking at the practice.
Details
- Date posted: 21 July 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 29819
- Job locations: 16 Victoria Street, Bury St Edmunds, Suffolk, IP33 3BB, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person specification
We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:
Essential
- Well-organised, with excellent attention to detail
- A confident communicator, comfortable liaising with patients, GPs and external organisations
- Computer literate, with good working knowledge of Microsoft Office; experience with clinical systems (e.g. EMIS) is an advantage but not essential, as training will be provided
- Able to work well both independently and as part of a team
- Discreet and professional when handling sensitive and confidential patient information
- Previous experience in an administrative role is desirable; experience within a GP practice or wider NHS/healthcare setting is a bonus but not required
- Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues
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Applying for this NHS job
This advert is for Administration Assistant with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Administrative and IT role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 24 Jul 2026.
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