Administration Assistant - Grimsby

Job overview

To provide flexible and efficient clerical administrative support to the Imaging Services within the Specialist Cancer and Support Services Care Group, in order to deliver a high-quality administration service for our patients.

The post holder will be responsible for a variety of administration tasks in a busy CT booking office.  The role is to ensure that patients are called to mutually agree their appointment, this requires good communication and telephone skills.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathways and waiting lists.

Main duties of the job

• Establish and maintain effective working relationships with patients, carers, clinicians and managers and all other staff working internally and externally to the Trust.
• Communicate clearly, concisely with compassion.
• Operational use of Imaging and Trust Information Systems (RIS, Lorenzo, Web V) to register patients attending the departments for examination, ensuring the data entered is accurate and correct.
• Answer telephone queries in a timely manner, referring them to the appropriate person where necessary.
• Make appointments within the Imaging Information Systems for patient referrals either via telephone from patients and GP requests, or face to face with the patient, in accordance with Departmental Policies and in line with current Divisional directives and waiting times.
• Required to be proactive and able to work on own initiative.
• Understand and adhere to the concept of Confidentiality to ensure that this important aspect of care is not breached.
• Any other duties consistent with the banding of the post which may be required from time to time.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.  We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

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Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.