Job overview
An opportunity has arisen for a Administration Assistant to join our admin team supporting the Adult Mental Health team. We are looking for an enthusiastic and motivated Administration Assistant, who wants to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment, we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.
If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Main duties of the job
- Provide a confidential, quality administrative service to an identified pathway within the Care Group.
- Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact
- Answer telephone calls as per agreed protocols
- To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
- Create and maintain, up to date computerised patient records and recall systems on SystmOne.
- Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
- Provide an efficient and timely photocopying and scanning service to the team.
- Maintain, scan and file paper records and information as appropriate, in line with records management principles.
Detailed job description and main responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
Person specification
Skills
Essential
- Good interpersonal skills
- Ability to communicate effectively both verbal and in writing
- Awareness and understanding of the requirement for discretion and confidentiality
- Ability to relay correct messages but verbal and in writing
Knowledge
Essential
- Understand importance of maintaining confidentiality
Experience
Essential
- IT skills in Microsoft Office Packages or equivalent experience
Qualifications
Essential
- Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
- NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
Desirable
- GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths
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Applying for this NHS job
This advert is for Administration Assistant - Apprenticeship Opportunity with Rotherham Doncaster and South Humber NHS Foundation Trust in Tickhill Road Site. It is listed as a Administrative and IT role. The advertised salary is £26299.62. The contract type is Permanent. The application deadline is 04 Sep 2026.
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