Admin Secretary

Job summary

The role is an administrative role within the Enhanced mental health primary care team. The team are based in primary care and this role itself will be providing administrative and clerical duties to the team including supporting on group planning, delivery and operational support.

The role is to provide efficient and reliable administrative and secretarial support to the clinical team, supporting day-to-day service delivery and ensuring that records, correspondence and systems are maintained accurately and in line with Trust policies.

Only open to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, Isle of Wight NHS FT or Hampshire Hospitals FT.

Main duties of the job

Provide general administrative and secretarial support to the clinical team, including typing letters, reports and minutes.

Manage diaries, meetings and appointments, including organising meetings and distributing relevant information.

Receive, process and respond to emails via the team's shared inbox.

Maintain accurate paper and electronic filing systems in line with record-keeping standards.

Support data collection and entry for audit, service activity and performance reporting.

Assist with subject access requests as directed by senior staff.

Support routine IT and equipment administration, including ordering and returning equipment and maintaining accurate records.

Ensure all administrative tasks are completed accurately and within agreed timescales.

Communicate professionally with service users, carers, visitors and staff, maintaining confidentiality at all times.

Record contacts and information accurately within patient or service records, in line with Trust policy.

Manage own workload effectively and escalate concerns or urgent matters appropriately.

Assist with the delivery of group-based programs

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence