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Job overview
An exciting opportunity has arisen within the Integrated Community Care directorate, working with admin colleagues within the Integrated Community Care Admin Team based at Lightwood House.
The post holder will provide a confidential and comprehensive administration service to support the Therapy Team, presenting a professional image at all times. You will also provide efficient and effective administrative services within the Integrated Care Teams at Community Care group bases across the city as and when needed (we have another base at Firth Park Clinic, S5).
You will assist in the smooth operation of all general office functions to ensure an efficient and good quality service to patients and contribute to the achievement of efficient service delivery.
The post is full-time, 37.5 hpw - the core hours of business are between 8 a.m. and 4 p.m.
Main duties of the job
To provide a high quality, timely, efficient and flexible confidential administration service to the ICC Service across the city as required by workload demands and agreed priorities.
Using Trust electronic systems to plan and coordinate patient visits and staff rotas, arranging cover where necessary.
Receive, process and allocate referrals for the ICT Service, passing on the triaging urgent referrals to senior clinicians and discerning different types of referrals (e.g. Falls pathway), sending the remainder to be triaged and graded as appropriate by the clinical teams within the stipulated waiting times.
Undertake computer duties that include the relevant use of Excel, Word, PowerPoint and e-mail, carrying out keyboard work for long periods with regular query interruptions from clinical staff.
Management of equipment, stationery and stock levels, processing orders as required, including datix recording etc.
Manage and prioritise own work load using own initiative, working alone and unsupervised at clinical team bases to a high level of autonomy/responsibility but with an admin coordinator available for support.
Triage non-clinical tasks, prioritising and passing these onto the appropriate clinical staff.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Experience
Essential
- Extensive and demonstrable experience in a clinical administrative role.
- Experience of handling and managing telephone enquiries in a supportive and professional manner
- Experience of utilisation of available technology and applying it in the workplace.
- Ability to communicate with patients and staff at all levels.
Desirable
- System One(TPP) skills.
- Experience of working in the NHS or for other health or social care provider.
- Handling clinical/medical records.
- Development of Standard Operating Procedures and their application in the workplace.
Other Factors
Essential
- Demonstrate PROUD values.
- Willingness to work flexibly to meet service needs.
- Willingness to undertake further training.
Desirable
- Demonstrate a commitment to own personal development.
Qualifications
Essential
- Educated to GCSE Maths and English Grade C/4 standard or equivalent qualifications/experience.
- NVQ 3 or equivalent qualification/extensive experience in business and administration or demonstrable proficiency to that level.
Further Training
Desirable
- Customer Care training.
Special Skills/Aptitudes
Essential
- Excellent keyboard skills.
- Ability to take minutes for team meetings.
- Ability to produce high quality electronic and hard copy to communications.
- Ability to work independently without close supervision.
- Ability to use own initiative and problem solve.
- Ability to train and develop both clinical and administration colleagues.
- Ability to communicate with patients and staff at all levels.
- Good time management, prioritisation and organisational skills.
- Work well under pressure and to deadlines, paying close attention to details.
- Understanding of the meaning of confidentiality and its application in the role.
- Appreciation of the importance of good health and safety management in their workplace.
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Applying for this NHS job
This advert is for Admin Officer with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield, North East and Yorkshire, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent: Will work approx. 1 in 9 weekends and occasional Bank Holidays once fully trained. Working hours are 8 a.m. - 4 p.m.. The application deadline is 12 Jul 2026.
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