Admin Assistant/Receptionist - Apprenticeship Opportunity

Job overview

JOB SUMMARY

To provide a comprehensive administration and clerical support within service across North Lincolnshire. To include the organisation of clerical workload, management of records and related documents, reception and call handling duties.

This will include dealing with queries from other Trust colleagues, patients, relatives and carers, inputting and updating data relating to the service and working with partners for the service delivery.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation.  Around 20% of your working hours will be spent training or studying.  This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

• Provide a confidential, quality administrative service.
• Display and maintain high levels of customer service at all times.
• Answer telephone calls as per agreed protocols.
• To undertake all IT requirements, utilising Microsoft Office packages and other electronic systems including ESR, Trac, SystmOne.
• Assist in the production of high-quality documentation.
• Maintain, scan and file paper or digital records.
• Liaise between various stakeholders including patients, Trust colleagues and other multi-agency partners as required.
• To communicate effectively, accurately and professionally, applying discretion and empathy.
• Maintain local booking systems, such as appointments, assessments and group clinics.
• To open and distribute post appropriately.
• Deal with incoming and outgoing paper work as appropriate.
• Book meeting rooms as required.
• To participate in regular supervision and annual PDR.
• To be prepared to temporarily work in a different area from usual base point if required for the continuity of service delivery.
• Other duties appropriate to grade, as identified to support the functioning of the service.

Detailed job description and main responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****

We reserve the right to close the vacancy early if there are a high amount of applications