Job summary
Clinical administration is a key function in the management and day to day functionality of the countywide adult bladder and bowel team and the patients they care for. The purpose of this role is to work with and support the adult bladder and bowel team with their clinical administration functions associated with the management of patients; accepting incoming tasks / emails and referrals to the team, setting up clinic ledgers and making amendments as needed.
Main duties of the job
To be responsible for the accepting and completing of electronic tasks with the help of the nursing staff as required.
Work with both SystmOne and an online ordering system to contribute to patient care.
Carry out administrative and housekeeping tasks to support the service and patient care.
Support Lead nurses with Home Delivery Service receipting and monitoring of invoices / budget.
Complete Cardea ordering and monitor budget accordingly.
Participate and provide training around the electronic patient management system and functioning of the team in their area.
Provide and receive routine information requiring tact or persuasive skills
Provide and receive complex or sensitive information, dealing with and understanding behaviours.
Provide advice, instruction or training to the team
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Details
- Date posted: 03 July 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro rata
- Contract: Permanent
- Working pattern: Part-time
- Reference number: C9439-2627-772
- Job locations: Innovation House, South Church Business Park, Bishop Auckland, County Durham, DL14 6XB, United Kingdom
Job responsibilities
Supporting the adult bladder and bowel team in accepting electronic referrals and tasks, action appropriately, follows SOPs, procedures and treatment plans whilst seeking advice if required.
Manages own workload with an understanding of what needs to be done, when and why in order to assist the function of the team. Has the ability to flexible and prioritise if required due to an unexpected or urgent need.
Provide staff with advice re administrative procedures and help with access as required. This includes general admin duties and IAA functions.
Communicate with patients, relatives and health care practitioners effectively
Demonstrating effective time management skills and participates in the monitoring and
reviewing of team performance.
Gather key audit data from electronic systems and produce reports to adult bladder and bowel lead nurses as requested and within time scales.
Promote an environment where health promotion and informed patient choice is encouraged and developed to its maximum potential, within the available resources
To undertake relevant training to enable the provision of a high quality service.
To complete effective record keeping in accordance with Trust policy and legal requirements.
To commit to continuous personal development / lifelong learning by attending mandatory training, relevant training courses , use of eLearning and adhere to all trust policies and procedures.
To attend regular admin meetings / 1:1 sessions, to undertake appraisal preparation and contribute to objective setting and personal development planning.
To participate in and contribute to all activities associated with the teams response to current trends and changes within the NHS
Any other duties requested by the lead nurse
Person specification
Experience
Essential
- Experience of using Trust electronic systems such as SytmOne and telephone call handling.
Desirable
- Understanding of community service, caseloads, clinics and systems of working
Qualifications
Essential
- NVQ Level 3 (or equivalent experience) Evidence of Team working Ability to work independently and with minimal supervision
Desirable
- Previous experience of Trust systems such as SystmOne
Special Requirements
Essential
- Click here to enter text.
- Driving posts musty have valid Full UK driving licence
Special Skills & Knowledge
Essential
- Good verbal and written communication skills.
- Good organisational and facilitation skills.
- Ability to work independently.
- General IT skills.
Desirable
- Using data extraction.
- Clinical knowledge.
- Preparing excel spreadsheets
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Applying for this NHS job
This advert is for Admin Assistant with County Durham and Darlington NHS Foundation Trust in Darlington, North East and Yorkshire, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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