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Job overview
Are you an experienced operational leader with a passion for delivering high-quality, patient-centred care? We are seeking a dynamic and driven Acute Care Operations Manager to join our senior leadership team and lead the operational delivery of inpatient, access and urgent care services.
This is an exciting opportunity to play a key role in shaping and improving mental health services, working in a complex, fast-paced environment where your leadership will directly impact patient outcomes, staff experience and service performance.
Main duties of the job
As an Acute Care Operations Manager, you will:
- Lead the day-to-day operational management of designated specialist services
- Support the strategic planning and delivery of services across the locality
- Work closely with clinical leaders and multidisciplinary teams to drive performance, quality and safety
- Ensure services meet key performance indicators, financial targets and governance standards
- Foster a culture of continuous improvement, inclusion and compassionate leadership
Detailed job description and main responsibilities
You will have responsibility for operational performance, workforce management, financial oversight, and service development, while ensuring that services remain responsive to the needs of service users, carers and stakeholders.
- Provide visible, effective leadership across multidisciplinary teams
- Monitor and improve service performance, quality and safety outcomes
- Lead service redesign, transformation and improvement initiatives
- Manage budgets and resources, ensuring financial sustainability
- Oversee HR processes, including recruitment, performance management and workforce planning
- Ensure compliance with Trust policies, governance frameworks and national standards
- Contribute to strategic planning, commissioning and business development activities
- Participate in the on-call rota
We are looking for a highly motivated leader who can inspire teams and drive measurable improvements.
Person specification
Skills
Essential
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams
- Promote, monitor and maintain best practice in health, safety and security
Knowledge
Essential
- Good working knowledge of wider health and social care system and structures, policies, procedures and legislation relevant to services areas.
- Knowledge of the philosophy, principles and national drivers underpinning services for people with mental health problems.
Experience
Essential
- Significant experience working within and Managing clinical services
- Demonstrable experience of relationship management with external regulatory bodies
Desirable
- Working in a range of management roles and environments
Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post graduate management qualification or equivalent experience
Desirable
- Experience of managing health and social care integrated services
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Applying for this NHS job
This advert is for Acute Operational Manager with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £57,528 - £64,750 gross per annum (pro rata). The contract type is Permanent. The application deadline is 23 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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