Job overview
The post holder will be responsible for providing administrative duties within the UHD Residences team including reservations, financial processes and maintenance functions as well as the provision of administrative support to the Accommodation Manager.
Base Location: Poole and Bournemouth Hospital
Interview Date - Monday 20th July 2026
Main duties of the job
To answer telephone calls, emails and face to face enquiries from tenants, contractors and
visitors.
- Give advice and information regarding accommodation options, our booking application
process and general accommodation support.
- Providing administration support for the UHD Residences team and Accommodation Manager.
- To have full understanding of our reservations process from applications, tenancy agreements,
Right to Rent, accommodation costs, key packs to check-in.
- To be able to assist with general enquiries received from customers; keeping update on current
procedures.
- Carry out accompanied viewings with potential residents.
- Carry out estate inspections where required with maintenance and housekeeping teams.
- To undertake any other tasks and duties reasonably requested, in line with the level of
responsibility for the post and in order to meet the changing needs of the service.
- To take debit/credit card and cash payments for accommodation charges and other services
Detailed job description and main responsibilities
For detailed job description and main responsibilities please see attached job description for further details
Person specification
Experience
Essential
- Clerical duties and working in a busy administrative environment
- Prior cash handling and till operation
- Basic computer skills
- Able to work as part of a busy team
- Able to demonstrate attention to detail and to work with accuracy when undertaking repetitive tasks
Desirable
- Experience of working in a hospital or on reception and/or dealing with customers/range of different people
- Customer service qualification.
Personal Attributes
Essential
- Good customer care and confidence to respond to a range of different people and colleagues in a courteous and professional manner
- Able to work as part of a busy team
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Applying for this NHS job
This advert is for Accommodation Administrator with University Hospitals Dorset NHS Foundation Trust in Poole, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is Dependant on experience. The contract type is Permanent: on-call duties are available to supplement monthly earnings if desired. The application deadline is 12 Jul 2026.
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