Job overview
Work Pattern: Between 8:00am and 5:00pm, Monday to Friday - final arrangements will be discussed at interview.
Location: Based across both Ormskirk District General Hospital and Southport District General Hospital.
We’re excited to offer a fantastic opportunity for an Access Team Leader to join Mersey West Lancashire NHS Trust, supporting our teams across the Southport and Ormskirk sites.
This is a key role for a motivated, proactive individual who thrives in a fast‑paced environment. We’re looking for someone who brings strong leadership qualities, excellent communication skills, and a positive, solutions‑focused approach. As Access Team Leader, you’ll guide and support the Access Team to deliver high‑quality service, meet performance targets, and ensure a smooth and efficient patient access journey.
If you’re driven, organised, and passionate about leading people to achieve great results, we’d love to hear from you.
Interviews will take place on 11th August, 2026
Main duties of the job
You will play a key role in leading, motivating, and developing the Access Team, providing clear guidance, effective training, and confident leadership to help every team member perform at their best. This is a fast‑paced and rewarding role, ideal for someone who brings energy, enthusiasm, and a flexible, can‑do approach to meeting the needs of the service.
You will oversee the day‑to‑day operations of the team, ensuring smooth workflows, strong communication, and a consistently high standard of service. Building positive relationships and fostering a supportive team culture will be central to your role, alongside delivering an excellent patient experience in line with Trust expectations.
Detailed job description and main responsibilities
What You’ll Bring
- A confident, professional approach, with the ability to engage effectively with a wide range of people in a fast‑paced, high‑profile environment
- Strong communication skills, whether face‑to‑face, over the phone, or in writing, with the ability to adapt your style to suit the situation
- Proven decision‑making skills, with the ability to prioritise effectively when faced with competing demands
- Excellent organisational abilities, combined with clear, concise com
Person specification
other
Essential
- Combination of sitting standing and walking throughout the day.
- Frequent interruptions throughout the day when dealing with patient and staff queries
- Ability to remain calm and work effectively in pressure situations
- Daily requirement to deal with distressed patients and staff
- Occasional requirement to deal with verbal aggression from patients and staff
- Use of VDU throughout the day.
Skills
Essential
- Standard keyboard skills
- Ability to train and motivate staff
- Ability to use own initiative when dealing with staff and patients issues
- Good organisational skills
- Ability to maintain a high level of discretion, diplomacy and tact at all times.
- Ability to prioritise own workload
- Ability to recognise and solve problems and identify when further action is required
- Excellent interpersonal skills with ability to use tact and diplomacy.
- Detail oriented and able to meet deadlines
- Good understanding of confidentiality
- Good verbal and written communication and telephone skills
Our values
Essential
- We are Kind
- We are Open
- We are Inclusive
Qualifications
Essential
- NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
- Educated to at least GCSE level with 5 grade at C or above or equivalent experience
- European Computer Driving Licence (ECDL)
Knowledge and experience
Essential
- Data entry experience
- Good knowledge of Administrative Systems
- Previous supervisory and staff management experience
- Knowledge of 18 week RTT and cancer targets
- Experience of dealing with customers
- Experience of dealing with complaints
Desirable
- Previous NHS experience
- Knowledge of Medway or other Patient Administrative System
- Experience of scheduling outpatient and inpatient appointments
- Experience of managing reception desks
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Applying for this NHS job
This advert is for Access Team Leader with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, North West, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 02 Aug 2026.
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