Job overview
An exciting opportunity has arisen for a motivated and experienced individual to join the Outpatient Access Team as an Outpatient Elective Access Team Leader on a secondment basis. The successful candidate will provide day-to-day leadership and operational management of the Outpatient Elective Access Team, ensuring patients on elective pathways are managed efficiently and in line with Referral to Treatment (RTT) and national performance standards. You will play a key role in supporting service delivery, improving patient access, and ensuring high-quality administrative processes across elective services.
We are looking for an individual who:
- Has experience of elective pathway management and RTT rules.
- Previous experience in a Operational Team Leader role
- Demonstrates strong leadership and people management skills.
- Has excellent organisational and problem-solving abilities.
- Possesses strong communication and stakeholder engagement skills.
- Is confident analysing data and producing performance information.
- Can work effectively under pressure and manage competing priorities.
- Has a good understanding of NHS operational processes and performance targets.
What You'll Gain
This secondment provides an excellent development opportunity for someone looking to broaden their operational management experience and develop leadership skills within a fast-paced elective care environment.
Main duties of the job
To operationally lead Department’s departmental/division’s systems: recruitment and selection, staffing Admin team.
- Responsibility for daily management of staff ensuring effective administrative running of the service in terms of both systems and equipment: implementation and maintenance of office/related issues.
- Using initiative to ensure patients are booked in line with local and national access targets.
- To work in the Access Team environment supporting the Elective Access manager
- The role offers exposure to: Service and performance management. Team leadership and workforce management. Elective recovery and transformation programmes. Cross-departmental and multidisciplinary working. We welcome applications from individuals who are committed to delivering excellent patient care and improving access for our patients
- Service and performance management.
- Team leadership and workforce management.
- Elective recovery and transformation programmes.
- Cross-departmental and multidisciplinary working.
Detailed job description and main responsibilities
Ensure staffing levels are maintained to provide continued service delivery with the team.to enable all daily business can be completed and KPI’s are maintained.
Monitor and maintain booking utilisation
IPDR's
See full job description
Person specification
Skills
Essential
- Use of IT applications
- Understanding of 18 week RTT pathways
- Ability to work on own initiative or as a team
Experience
Essential
- Previous NHS Administration role
- Previous experience in Team Leader role
- Previous experience in NHS Team Leader role
- Previous experience in NHS patient facing role
- Previous experience in customer care environment
Qualifications
Essential
- NVQ Level 3 or 4 in Business Administration, Management, Healthcare Administration, or equivalent experience (2) Management or leadership qualification (2) NVQ 3 or 4 in Customer Care (2)
- Management or Leadership qualification
- NVQ 3 or 4 in Customer Care
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Applying for this NHS job
This advert is for Access Team Leader Outpatients with Walsall Healthcare NHS Trust in Walsall, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Secondment: 12 months. The application deadline is 07 Aug 2026.
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