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Job overview
There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts.
The current shifts are 0730-1530 and 1530-Midnight
Interviews will be held on Tuesday 11th August 2026
Main duties of the job
You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.
Detailed job description and main responsibilities
For more details please see attached job description for main duties and responsibilities for the vacancy.
Person specification
Experience
Essential
- Clerical/Administration experience
- Working with the public
- Customer service experience
Desirable
- Previous NHS experience
Personal Qualities
Essential
- good customer service skills for both internal and external users face to face and telephone
Education and Qualification
Essential
- Good standard of general education
Desirable
- Computer skills/ECDL
Knowledge, skills and abilities
Essential
- good organisation skill and self management to multi task
- knowledge of office procedures including filing
Desirable
- Good keyboard skills
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Applying for this NHS job
This advert is for A&E Receptionist with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is Permanent. The application deadline is 03 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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