1258 - IT Support Assistant (IT Service Desk)

Job summary

Interview Date: TBC

37.5 hours per week 12 MONTHS FIXED TERM

**This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity**

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75% max of band) until they have completed their apprenticeship.

An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis.

The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.

For further information please contact:

IT Service Desk - bdg-tr.itservicedesk@nhs.net

Adam McGeorge - adam.mcgeorge@nhs.net

James Shaw - james.shaw1@nhs.net

Main duties of the job

The post holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging function via telephone and drop-in.

Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, smart card maintenance, asset recording, advice to users, and also providing general administration duties.

This post requires a highly developed customer focus and the ability to work on your own initiative.

Job responsibilities

Barnsley Hospital NHS Foundation Trust is a high performing Trust, currently rated Good by the Care Quality Commission (CQC) and achieving significant progress in the delivery of our strategic objectives, including our ambition to be the best Place to Work

We scored best in the country in the most recent NHS Staff Survey for teamwork, compassionate leadership, and supporting work/life balance. In 2024's survey, the Trust also scored above average in every theme of the NHS People Promise the promise NHS colleagues make to each other to improve the experience of working in the NHS for everyone

We are proud of the commitment of our colleagues to ensuring a strong and sustainable future and our organisation is highly valued by our local communities

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation

Barnsley Hospital NHS FT is committed to promoting equality of opportunity and fair treatment to all applicants

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link on the right hand side of the advert to check your eligibility, please note that band 2 roles are no longer eligible for sponsorship

The cost of the DBS (criminal records check) for Band 6 and above roles will only be met by the successful candidate(s) through salary deduction

Please note we reserve the right to close positions early