Weekend Evening PSA

Job overview

As a Patient Services Assistant, you will play a key role in supporting the ward or department team to maintain a clean, safe, and welcoming environment for patients, visitors, and staff. The role involves carrying out daily cleaning duties in designated areas in line with agreed cleaning schedules and standards, ensuring a high level of cleanliness is maintained at all times. You will also provide a friendly, helpful, and courteous meal and beverage service, supporting the nutritional and hydration needs of patients and contributing to a positive patient experience. Working closely with the wider team, you will help ensure the ward or department environment is well maintained and conducive to high-quality patient care.

Main duties of the job

As a Patient Services Assistant, you will support the ward or department team in maintaining a clean, safe, and welcoming environment for patients, visitors, and staff. The role includes carrying out daily cleaning duties in designated areas in accordance with cleaning schedules and agreed standards, ensuring a high level of cleanliness is maintained at all times. You will provide a friendly and professional meal and beverage service, ensuring patients receive meals that meet their dietary, cultural, religious, and personal requirements. You will be responsible for checking that correct meal orders, including special diets, are received and distributed appropriately, assisting with the preparation and presentation of meals, serving patients, and clearing trays following mealtimes.

Working closely with ward staff, housekeepers, hostesses, the Catering Department, and the Nurse in Charge, you will help ensure all patients’ nutritional needs are met and that a seamless catering service is delivered at ward level. You will report any concerns or issues promptly, adhere to food hygiene regulations and departmental codes of practice, and participate in mandatory training and team meetings as required. Through your contribution, you will help promote a positive patient experience and support the delivery of high-quality care.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. – for some roles – i.e. roles for band 2 to 4, inclusive.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.