Ward Receptionist - Casic Surgery B2

Job overview

Be part of something exceptional

Are you ready to take the next step in your healthcare career? We are looking for Receptionist — whether you are new to hospital or an experienced ward clerks.

The Royal Surrey County Hospital is recruiting staff for our brand-new Elective Surgery Unit and Shalford Ward, within the Cancer and Surgical Innovation Centre (CASIC), opening this summer.

This is a unique opportunity to work at the forefront of surgical innovation while gaining experience across our established same-day surgery unit and wider clinical areas. We are seeking flexible, motivated individuals who thrive in a dynamic and varied environment.

Main duties of the job

As a valued member of our team, you will:

• Deliver high-quality, patient-centred care within a multidisciplinary team
• Working at the forefront welcoming patients, completing admissions, discharges, handling of patient records – filing, tracking of medical notes etc, helping patients and nurses.
• Receive ongoing support for your professional development and career progression
• Contribute to a culture of innovation, safety, and excellence

Whether you are starting your career or looking to broaden your experience, we offer a supportive environment with outstanding learning opportunities.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification

KEY RESULT AREAS/MAIN DUTIES AND RESPONSIBILITIES:

• a)    Ensure accuracy and completeness of Patient Administration System (CERNER), entering admissions, transfers and discharges.  Ensure accuracy of Ward Management screens on CERNER. b)    Ensure all patient case notes are filed and prepared promptly for the coding process.  Ensure that notes are sent for coding. c)     Carry out ward reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to ward staff where appropriate. d)    Undertake clerical duties as required by ward team. e)    Arrange patient appointments and transport as required by ward team. f)      Ensure patient case notes are moved promptly from the ward area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the ward following the Case note Tracking Procedures. g)    File medical reports and other patient documentation in patient case notes in accordance with the approved system. h)    Participate with the Team in the recovery of uncoded episodes across the medical wards to comply with the Trust’s Coding Policy. Take responsibility for tracking and rectifying missed coding from the linked ward. i)      Issue meal menus to patients.  Collate and put ready for collection by the Catering Liaison Officer.  Assist patients with completion of menus where necessary. j)      Assist with the distribution of meals to patients. k)     As required, collect and deliver specimens, x-rays, etc. to other wards or departments      outside normal messenger service hours. l)      Attend all relevant training sessions and meetings. m)   Collect clean linen as required. n)    Support the ward manager in monitoring the cleanliness of the wards.
• )    Undertake such other similar duties as may be required by the ward team. p)    Updating of bed book /ward board and completion of VTE on oasis