Ward Housekeeper - Band 3

Job overview

Previous applicants need not apply.

The post holder will work as an integral part of the ward team. He/she will be responsible for the co-ordination of all client facilities services in the ward area and ensuring a clean, safe and comfortable environment.

Main duties of the job

The main elements of the role are ensuring the delivery of cleaning, catering, minor maintenance, together with other specified tasks to meet individual client needs as determined by the ward manager/shift coordinator.

The post holder will be required to work closely with contractors and support service departments. He/she will monitor quality standards, report deficiencies and ensure requested work is completed.

Detailed job description and main responsibilities

• Carry out Quality Audits in all areas of the ward reporting directly back to the domestic supervisor and ward manager.
• To ensure spillages are dealt with swiftly and efficiently.
• To ensure the ward is safe and tidy at all times e.g. remove clutter, tidy notice boards and remove any old information.
• Liase with the domestic department for arranging deep cleaning of surfaces and furnishings, informing them when bedrooms need to be cleaned following discharges.
• To ensure the daily menu is displayed correctly.
• Assist clients in ordering food and where necessary taking into account special needs and dietary requirements.
• To support the hostess in the meal service in conjunction with the nursing team, ensuring client’s dietary needs are met.
• To ensure all food and beverages are served at the correct temperature according to food hygiene regulations.
• Ensure the dining area is a pleasant environment and tables are laid with condiment pots, cutlery and crockery where appropriate.
• To ensure the ward kitchen is kept clean and tidy at all times.
• To update catering with requirements for special diets.
• To co-ordinate extra meal requirements that may arise.
• Order ward issues and monitor the use of these
• Order hardware, crockery and cutlery and monitor the use of these.
• Contact laundry when supplies are running low.
• Keep linen cupboard tidy.
• Assist clients in obtaining clean laundry when required.
• To manage the wards work requisition log ensuring all defects are logged, reported, recorded and closed down as appropriate.
• To co-ordinate other ad-hoc maintenance, liaising with Facilities department e.g. curtain hanging/cleaning, wall washing, pest control.
• To respect the privacy and dignity of clients whilst carrying out housekeeping duties.
• Organize the storage of client’s property including contacting clients about property left on the ward. Be responsible for keeping the store cupboard tidy.
• To receive, welcome and guide visitors on the ward, liaising with other staff as appropriate.
• To respond to request for general information.
• To receive and pass on information to others, maintaining confidentiality.
• To assist with training of staff involved with ward housekeeping services into ward routines to achieve required standards.
• To be aware of any new food hygiene standards
• To ensure meeting rooms are clean and tidy prior to use. Prepare refreshments for meetings as required.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.