Ward Host/Hostess

Job overview

Ward Host/Hostess

I am delighted to offer the opportunity of the above post with Calderdale and Huddersfield Solutions Ltd (CHS).

Calderdale and Huddersfield Solutions Ltd (CHS) went live operationally on 1 September 2018. The company provides estates, facilities and procurement services to Calderdale and Huddersfield NHS Foundation Trust (CHFT) and other customers.

As a relatively new company we have already won the Huddersfield Examiner Business Award (Community) 2021/22 and been voted in the top 100 companies within Kirklees for the last 2 years.

Our Estates team have recently won 3 national trophies at The Building Better Healthcare Awards in London. The project scooped ‘Best Covid Building Design Project’ & ‘Best. Covid Project Team’ as well as the coveted ‘Clinicians Choice’ awards.

In addition to that our Materials Management team have won an ‘Above and Beyond’ Award at The Yorkshire and Humber Procurement Skills Development Network for the amazing work they did during the pandemic.

CHS is a great place to work that will provide the right candidate an opportunity to grow and develop as part of our team.

If you feel you have the right attributes and experience we look forward to receiving your application.

Main duties of the job

• Working in a hot environment, or in continuous chilled environment
• Accurate collation and service of patient meals
• Accurate completion of documentation

Long periods of time spent on feet

Detailed job description and main responsibilities

• Answer queries from wards. Queries can be referred to supervisor if necessary
• Set up function trolleys accurately, complete necessary paperwork and ensure they reach the required room at the correct time
• Observing departmental hygiene and safety regulations at all times demonstrating a good standard of personal hygiene and working in a safe manner.
• Cleaning of premises and equipment and utensils to specified hygiene standards.
• Responsibility for stock rotation and checking date codes
• Report any equipment in need of repair and / or work issues to the supervisor.
• Preparation of food items for meal service Vegetables, fruit, salads, sandwiches this includes preparation of hot foods i.e. porridge, soup, gravy.
• Preparation of ward crockery and utensil trolleys prior to lunch/teatime service ensuring accuracy and maintenance of hygiene standards.
• Demonstrate a professional customer focused service following departmental guidelines and adhering to any local ward protocols at all times.
• Collating patient meal requirements at ward level as per departmental procedure, liaising with ward staff to ensue accuracy in meeting all patient requirements, for diet, portion size, cultural needs etc.
• Delivering the meal requirements in a timely fashion to the kitchen, by hand or by other IT equipment.
• Accurately serving patients meal requirements ensuring temperature controls are maintained for hot and cold food during the service period.
• May assist nursing staff with portioning and plating food at ward level
• Comply with Hazard analysis critical control points (HACCP) ensuring all relevant paperwork is completed
• To check temperatures on ward fridges and report any descrepencies to ward staff
• Record any changes to the meal service including the number of meals served and food wastage.
• Remove patient’s trays at the end of the meal service time stripping down ready for the washing up procedure in the main kitchen.
• Other duties which may be required from time to time to ensure continued service within the department
• Attend all mandatory training.
• Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal.
• Comply with all Trust policies, procedures and protocols.
• Carry out duties with due regard to the Trust’s Equal Opportunity Policy.
• Seek advice and support from Line Manager whenever necessary.
• Maintain professional conduct including appearance at all times

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.