Ward Clerk

Job overview

The Division of Womens and Children'S at St Michael's Hospital are looking to recruit a Ward Clerk to join our multi-disciplinary team, on our Gynaecology Ward.  This will be a fast paced and exciting environment specialising in the care of acute gynaecological admissions as well as patients attending for elective gynaecological and gynaeoncological procedures.

Are you an organised and efficient person with excellent interpersonal skills who will relish the opportunity for personal development in this challenging environment where no two days are the same?

Are you adaptable and able to manage your own workload?

Previous experience of working within a hospital setting or in a clerical/receptionist role is desirable.  If you look forward to becoming part of a diverse, dynamic and committed healthcare team, then this is the post for you.

We are looking for a bright and friendly person to join our team. You should be a calm and well-motivated person with a positive, mature and flexible approach to a challenging and varied working environment. Excellent communication skills are essential.

Main duties of the job

Communication:

• To liaise with patients, clinical staff,  Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Maintain patient confidentiality.

Patient Care:

• To welcome and assist patients, relatives and visitors on arrival to the department and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role’s duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role’s line manager

Detailed job description and main responsibilities

For more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.