Ward Clerk

Job overview

The Trauma & Orthopaedic Ward is an 18 bedded bust ward.  The Ward Clerk position is first point of contact for patients, relatives and visitors and therefore must offer excellent customer service, which will include being polite, respectful and helpful at all times, and effectively deal with a diverse range of people in a sensitive and confidential manner. The successful candidate must always have a professional appearance and will provide an efficient and effective administration service to the ward team and contribute to the delivery of a consistently high standard of patient care. They will be expected to organise and prioritise their own workload. Good IT and organisational skills are required. Experience in administrative duties is an advantage. Previous Ward Clerk experience is desirable but not essential as training will be given.

This vacancy may close early if a sufficient number of applications are received.

Main duties of the job

Communication:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards patients and visitors when carrying out all duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• When answering the telephone state your name and your role, speak clearly and be polite. Always maintain patient confidentiality.

Organising and Planning:

• Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• Undertake the role’s duties in the case of a major incident in your department
• Attend appropriate meetings as required by the role’s line manager
• Ensure the “Reception area” is kept clean and tidy at all times

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.