Job requirements
Essential
13 listedRequirements the employer expects applicants to meet.
- Knowledge
Understanding of confidentiality and data protection requirements.
- Knowledge
Knowledge of basic office procedures and record keeping.
- Experience
Previous experience in an administrative, clerical, receptionist, or customer service role.
- Experience
Experience of handling confidential and sensitive information.
- Experience
Experience of dealing with the public in a professional and courteous manner.
- Qualifications
Good standard of general education (GCSEs or equivalent, including English and Mathematics).
- Skills and Abilities
Excellent verbal and written communication skills.
- Skills and Abilities
Ability to work effectively within a multidisciplinary team.
- Skills and Abilities
Good organisational and time-management skills.
- Skills and Abilities
Ability to prioritise workload and work under pressure.
- Skills and Abilities
Accurate data entry and record management skills.
- Skills and Abilities
Ability to handle telephone enquiries professionally.
- Skills and Abilities
Good attention to detail.
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Understanding of the importance of excellent customer service.
- Experience
Experience using NHS computer systems including lorenzo and Microsoft Office applications (Word, Outlook, Excel).
- Qualifications
Evidence of literacy and numeracy skills.
- Skills and Abilities
Experience of resolving enquiries, concerns, or complaints whilst maintaining a positive customer service approach.
Job overview
The Ward Clerk is a key member of the multidisciplinary ward team, providing comprehensive administrative and clerical support to ensure the smooth and efficient day-to-day operation of the ward. The post holder acts as the first point of contact for patients, relatives, visitors and healthcare professionals, maintaining accurate patient information and supporting the delivery of high-quality patient care through effective administration.
The successful candidate will possess excellent communication and organisational skills, demonstrate attention to detail, maintain confidentiality at all times, and be able to prioritise a varied workload within a busy hospital environment.
Main duties of the job
- Provide a comprehensive clerical and reception service for the ward.
- Greet patients, relatives and visitors in a professional, courteous and helpful manner.
- Answer telephone enquiries and direct calls appropriately.
- Maintain accurate patient records and update electronic systems.
- Prepare, organise and track patient notes and documentation.
- Coordinate admissions, transfers and discharges as required.
- Ensure confidential information is communicated promptly to relevant healthcare staff.
- Book appointments and support ward administration processes.
- Undertake filing, scanning, photocopying and general office duties.
- Support the Ward Manager and clinical team to ensure operational efficiency and achievement of service objectives.
Detailed job description and main responsibilities
The Ward Clerk is responsible for providing a professional, efficient and confidential administrative and reception service to support the smooth day-to-day running of the ward. Acting as a key point of contact for patients, relatives, visitors and the multidisciplinary team, the post holder maintains accurate patient records, manages ward communications and contributes to delivering a positive patient experience within a busy ward.
FULL JOB DESCRIPTION ATTACHED
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Ward clerk roles in Warrington
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Ward Clerk with North Cheshire and Mersey NHS Foundation Trust in Warrington, England. It is listed as a Band 2 Ward clerk role. The advertised salary is £25,272 Per Annum, Pro Rata. The contract type is 9 months (Fixed Term). The application deadline is 26 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.