Ward Clerk

Job summary

St Josephs Hospital is seeking an enthusiastic and organised Ward Clerk to join our Administration team. This is an excellent opportunity for a customer-focused individual to work in a busy healthcare environment, supporting the smooth running of our wards and day surgery unit. The successful candidate will demonstrate excellent communication and organisational skills, a professional and friendly approach, and a commitment to delivering a high standard of service to patients, visitors and colleagues.

Main duties of the job

Our Administration team is committed to delivering a professional, efficient and welcoming service to patients, visitors and colleagues across the Hospital. We are seeking an enthusiastic and organised Ward Clerk to join our team. The successful candidate will provide administrative support to our wards and day surgery unit, manage patient documentation, handle telephone enquiries, coordinate admissions and discharges, and ensure accurate record keeping. With a strong focus on customer service, confidentiality and attention to detail, you will help ensure patients receive a positive and seamless experience throughout their care journey.

About us

At St Josephs Hospital, were more than a healthcare provider, were a community of dedicated people working together to make a real difference in the lives of others. Whether youre delivering care on the front line, supporting services behind the scenes, or leading innovation, every role contributes to our shared purpose.

Our values guide everything we do, how we care for patients, support our colleagues, and shape the future of our organisation.

Together, were shaping a future where everyone can thrive, our patients, our staff, and our community.

Details

• Date posted: 15 October 2026
• Pay scheme: Other
• Salary: £26,125 a year Pro-rata
• Contract: Permanent
• Working pattern: Full-time
• Reference number: U0014-26-0036
• Job locations: Harding Avenue, Malpas, Newport, NP20 6ZE, United Kingdom

Job responsibilities

• To provide Ward Clerk and Admin support for our wards and day surgery unit.
• To deliver excellent customer service to patients, visitors, consultants, team colleagues and all internal departments.
• To ensure patient files are ready for patient admission including relevant results.
• To ensure all patient files are filed correctly and relevant changes are entered onto system upon discharge.
• Deal with inbound telephone enquiries and process as necessary, ensure messages are passed correctly and confidentially.
• Ensure all post discharge calls are made to patients within 48 hours.
• Ensure all patients leave hospital with their follow-up appointments and discharge packs.
• Ensure all patients are admitted and discharged live on system.
• To always maintain confidentiality of information regarding patients (GDPR).
• Participating in training activities as required.
• To be aware of departmental policies and procedures.
• To always promote a friendly and professional attitude.
• Any other duties as determined by the Team Lead/Line Manager.
• Every member of staff is responsible for health and safety in their own department and in the hospital. It is up to each member of staff to ensure that they abide by safe systems of work and minimise all risks.