Ward Clerk

Job overview

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Surgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face.

The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.

Main duties of the job

To ensure that all notes are retrieved and prepared for patient’s attending the ward. To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated. To ensure the timely admission of patients onto careflow, booking of patients appointments, To ensure that Medical Notes are taken to Coding to ensure that all patients’ episodes are coded. Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway) To be involving in on-going training and development opportunities and contribute to your own personal development.

Detailed job description and main responsibilities

The post holder will provide comprehensive administrative/clerical duties to support the ward, Consultant and junior medical staff, nurses and multidisciplinary teams within the Surgical Business Unit. The post holder will be a first point of contact for service users over the telephone and face to face. The post holder will be expected to prioritise their work on a daily basis and to use their initiative and discretion. Dealing directly with patients/carers and relatives and dealing with matters that arise, as far as possible, without instruction. In Support of good quality / patient care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide. Any other ad-hoc duties falling within the banding of the post.

To ensure that all notes are retrieved and prepared for patient’s attending the ward. To ensure that all correspondence is filed within patients case notes in a timely manner and that case notes and are maintained and updated. To ensure the timely admission of patients onto Medway, booking of patients appointments, To ensure that Medical Notes are taken to Coding to ensure that all patients’ episodes are coded. Retrieve case notes and record their movement using the electronic folder tracking modules (Filefast and Medway) To be involving in on-going training and development opportunities and contribute to your own personal development.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.