Job requirements
Essential
19 listedRequirements the employer expects applicants to meet.
- Skills
Strong PC skills
- Skills
Motivation and initiative to work alone, and within a team
- Skills
Accuracy in relaying messages, either verbally or in writing.
- Skills
Keyboard skills
- Skills
Politeness, approachable with all patients, staff, and visitors
- Skills
Confidentiality, Flexible/adaptable
- Knowledge
Knowledge of health and safety issues
- Knowledge
Clerical procedures/ordering supplies
- Knowledge
Dealing with public
- Knowledge
Understands the needs of the post and to be able to work as a member of the team
- Other Requirements
Understanding of, and commitment to, equality, diversity and inclusion
- Other Requirements
Role model our Trust values every day
- Previous Experience
Clear and polite telephone and verbal communications.
- Previous Experience
Ability to work closely with all grades of staff
- Previous Experience
Dealing with enquiries
- Previous Experience
Adaptability, ability to prioritise work, especially under pressure
- Previous Experience
Operation of equipment i.e. photocopier, PC
- Previous Experience
Email, Microsoft Office
- Qualifications/Training
Basic general education –English & Maths
Desirable
9 listedAdditional qualities the employer would prefer.
- Skills
Ability to cope in stressful situations and ability to Multitask
- Skills
Assertive
- Knowledge
Good sense of humor
- Knowledge
Previous knowledge of medical terminology
- Knowledge
Lorenzo patient system
- Previous Experience
Previous employment within the NHS within a hospital environment
- Previous Experience
Dealing with patient/GPs
- Previous Experience
Experience of patient Administration System
- Qualifications/Training
Word processing and computer literacy skills
Job overview
We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy Team as a Ward Clerk as part of the Ward Clerk Pool structure.
You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing of hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries etc.
You will need to be computer literate and any previous reception duties would be an advantage. If you have experience of using Lorenzo and Ifit this would be very much desirable although full training will be provided to successful candidates on induction.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry needs to be accurate so attention to detail is essential.
You will be responsible for the provision of a high-quality reception service by meeting and greeting visitors to the ward.
The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.
You will update and maintain accurate complete patient data on the computer-based system (Lorenzo/Nervecentre) and medical records database (IFIT).
The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Ward Clerk with East and North Hertfordshire Teaching NHS Trust in Stevenage, England. It is listed as a Band 2 Ward clerk role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent. The application deadline is 05 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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