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Job overview
Ward Clerk - Band 2
At Croydon University Hospital, we are passionate and committed about getting it right for patients, their families and the staff caring for them.
In order to achieve this we are looking to appoint enthusiastic, motivated and dynamic Ward Clerk who is able to deliver seamless clerical and administrative responsibilities to our care of the elderly unit.
The role of the Ward Clerk requires efficiency, enthusiasm, attention to detail, excellent interpersonal skills, plus a friendly and approachable manner.
The Ward Clerk is usually the first point of contact so excellent communication and customer care skills are an essential part of welcoming visitors and patients enabling them to form a good first impression of the Unit.
Having the ability to multi-task and prioritize will certainly help you when working under pressure and dealing with the demands of the role. You would be responsible for a comprehensive range of clerical functions and duties therefore good IT skills and knowledge of administration processes would be beneficial and previous experience would be advantageous.
It requires a individual to be responsible, dynamic and a person who can work autonomously in order to suit the service needs of the ward
Interview Date TBC
Main duties of the job
Adapt and use a range of IT systems to fulfil the role and to work without supervision as well as in a team.
Discharge patients accordingly and update Cerner with the relevant details e.g. pass details to the Health Visitors, check red books, vouching online and collect discharge summaries from ward.
Retrieve, prepare, file and track patient records, manually and/or using HIM tracking. Answer enquiries on the telephone or in person and take appropriate action.
Meet, greet and direct visitors, patients and healthcare professionals when they arrive at the reception area.
Ensure and enforce visiting rules, hours and number of visitors are adhered to at all times.
Maintain the safety of the ward by monitoring and opening the main entrance door and ward entrances to visitors (via electronic buzzer), challenging visitors when necessary.
To keep up to date with the changing needs of the services, and any revised processes, policies and procedures of the Trust. Provide cover for other staff members within the admin team during times of need. Any other admin duties as commensurate with the role.
Detailed job description and main responsibilities
******Please see the attached supporting document which contains more information about the role in job description and person specification.*******
Applying for this NHS job
This advert is for Ward Clerk with Croydon Health Services NHS Trust in Thornton Heath, London, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £30,142 per annum inc of HCAS (Outer). The contract type is Permanent: 37.5 hours per week. The application deadline is 04 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 May 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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