Ward Clerk - Ribblesdale Ward

Job overview

The post holder will work as a member of a team providing a comprehensive reception service to the public.

You will provide a wide range of administrative and clerical duties to the ward / unit staff.

You will be responsible for the safe keeping and availability of all clinical records relating to patients and the smooth running of the ward / department office and will also provide general assistance to the ward / Unit Manager.

Main duties of the job

• Provide front-line reception support for patients attending the Ribblesdale ward.
• Register patients accurately using Trust electronic systems.
• Answer and manage telephone calls, emails and patient enquiries.
• Book, amend and cancel appointments and follow-up attendances.
• Maintain accurate patient records and administrative documentation.
• Support patient flow and coordinate ward attendance processes.
• Communicate effectively with clinical teams regarding patient arrivals and any concerns.
• Provide compassionate support to patients who may be distressed or vulnerable.
• Ensure confidentiality and compliance with information governance standards.
• Assist with general administrative duties to support the smooth running of the service.
• Escalate concerns, incidents or delays appropriately to senior staff.
• Provide cross-cover and administrative support within intermediate care as required.

Detailed job description and main responsibilities

The post holder will provide a professional, efficient and compassionate reception and administrative service within Ribblesdale ward. They will act as the first point of contact for patients, relatives, carers and healthcare professionals, ensuring all enquiries are managed appropriately and sensitively.

The role is essential in supporting the smooth day-to-day running of the service, maintaining patient flow, coordinating appointments and ensuring accurate patient information is recorded in line with Trust policies and confidentiality standards.

The post holder will work closely with nursing, medical and administrative teams to support safe, effective and patient-centred care within a busy environment.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.