Ward Clerk- Part Time

Job overview

The post holder will provide high quality patient care through dedicated administrative and clerical support to medical and midwifery staff at ward level as part of a multi-disciplinary team.

The post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.

The post holder will ensure high levels of patient care by being an accessible, customer focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.

Main duties of the job

• To work as part of a clinical team ensuring that patients are admitted efficiently and th at investigative treatments, diagnostic procedures and operations take place within national guidelines and in accordance with the trust policy.
• Provide general reception duties for patients. Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
• To accurately record patient activity on iClip, Badgernet and keep all relevant clinical systems and ward diaries up to date, as a permanent record of ward admissions.
• Facilitate discharge processes, including distributing correspondence and liaising with relatives, carers and other involved agencies as agreed with the Ward Manager and/or Discharge Coordinator(s) to ensure integrated approach to patient care.
• Monitor and request stationery in line with local procedures. To order equipment as necessary with a valid SBS/NHS supply login
• Contribute to quality and cost improvement to improve services.
• Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• To undertake additional administrative tasks and responsibilities as required.
• Ensure security and safety is maintained at all times by monitoring visitors and relatives in and out of the ward environment

Detailed job description and main responsibilities

Thank you for your interest in this role. Please see attached job description for the main duties and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.