Ward Clerk - Neonatal Unit

Job overview

An exciting opportunity has arisen to join our dynamic team within the Neonatal Unit.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. A good telephone manner, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, booking appointments and help with signposting parents and visitors.

Full training will be provided for the successful candidate.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

*Please note this vacancy may close early if a high number of applications are received*

Main duties of the job

The postholder will be expected to provide clerical, administrative and information technology support to medical, nursing and other staff in relation to the patients being cared for within the Unit.

• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients.
• Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECGTechnician/Radiographers/Porters).
• Make outpatient referrals as requested by nursing staff.
• Notify Pathology of urgent blood specimens when requested by nursing staff.
• Request and collect (or deliver when requested) notes and x-rays from various departments.

You will be part of a group of employees which comprises of doctors, nursing staff, support staff and clerical/administrative staff who provide a high standard of service to neonates and their families.

If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.