Ward Clerk - Maternity

Job overview

Are you an organised, friendly and proactive individual looking to make a real difference to women, babies and families at one of the UK's leading maternity services?

We are seeking an enthusiastic Ward Clerk to join the Rosie Hospital Delivery Unit team.

As the first point of contact for patients, visitors and staff, you will play a vital role in supporting the smooth and efficient running of our busy Delivery Unit. You will provide administrative support, manage patient information systems, coordinate communications, support patient flow and help create a welcoming and safe environment for women and their families during an important time in their lives.

We are looking for someone with excellent communication and organisational skills, the ability to work under pressure, and a commitment to delivering outstanding customer service. In return, you will join a supportive team dedicated to providing safe, kind and excellent care every day.

Main duties of the job

Be the first point of contact on the ward for staff, patients and visitors either face to face or over the telephone.

Input information onto the EPIC system.

Be responsible for the administrative admission of all women and babies to the ward.

Create medical records for women not previously cared for at CUH.

Return notes and documents no longer required on the Unit to Medical Records, ensuring that all necessary documentation/filing has been completed.

Arrange appointments for Clinics, Ultrasound, etc.

Greet visitors face-to face and respond to requests for basic information.

Receive and respond to straightforward telephone call.

Receive and respond to straightforward emails.

Complete straightforward forms/administrating/correspondence using templates.

Liaise with colleagues with issues outside your control.

Book appointments.

Maintain stock levels and place orders.

Collect, open and distribute mail.

Input information on Trust systems (i.e EPIC, RealTime etc.).

Cover other positions with work area during absence.

Any other administrative duties as required.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on 23rd September 2026.

Interviews are due to be held on 5th October 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.