Ward Clerk - Gynae & Early Pregnancy Assessment Unit

Job overview

Are you looking for a job with a meaningful purpose, with the ability to have a positive impact on patient and relatives experience?

We are looking for a compassionate, caring and motivated individual to join our service within the Gynaecology & Early Pregnancy Assessment Unit (GEPAU) to provide a receptionist role to the unit with some rotation through the gynae ward clerk role across a seven day roster period. The role will be a meet and greet, patient facing post including answering the inbound triage and queries line for patients and their partners who are attending the Gynae & Early Pregnancy Assessment Unit at potentially a very distressing and traumatic time of their lives.

This post is based at the Gynaecology and early Pregnancy Unit and the Gynae Ward within the Royal Preston Hospital.

We have 1 x 24 hour post . Due to the below shift pattern roster, these hours are not able to be amended.  You must be able to work 4 x 6 hour shifts per week comprising of shifts 8 - 2pm / 2pm - 8pm Mon -Sunday (or 9-3 if covering the gynae ward shift) in order for the service to be covered effectively.

We are unfortunately not able to accommodate a differing shift pattern for this post other than the one stated above.

Interested? Give us a call! We'd love to hear from you.

Main duties of the job

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery.

You will be responsible for providing an efficient and effective reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity and being the first point of contact for patients attending our department.

You will deal with all aspects of the appointment function on the Trust’s computerised patient record system (QCPR), actively participate in receptionist process, activating appointments and updating patient demographics .

You will be expected to support the ongoing Digitisation process of our service and support the clinical teams in answering the triage line, meeting and greeting patients attending the unit and undertaking general administrative duties as required.

You will be multi-skilled following training, have a full understanding and working knowledge of a reception area and the basic functionality of the clinical systems.

Interview Date: TBC

Remote/online interview option is not available for this post.

Detailed job description and main responsibilities

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Maintain confidentiality at all times as required by legislation and Trust Policy.