Ward Clerk - Day Surgery Unit

Job overview

An exciting opportunity has arisen for an enthusiastic, organised and motivated Ward Clerk to join our friendly Day Surgery team.

You will be the first point of contact for patients, relatives and visitors attending the Day Surgery Unit, providing a welcoming, efficient and professional reception service. You will play a vital role in ensuring the smooth day-to-day running of the unit and supporting the clinical team to deliver safe, high-quality patient care.

You will be responsible for maintaining accurate patient records, managing admissions and discharges on the EPR system, filing, photocopying, answering telephone enquiries, and liaising with theatre, booking office and other departments.

We are looking for someone with excellent communication, good IT skills and a caring, confidential approach. Previous admin/reception experience and knowledge of NHS systems is desirable but full training will be provided.

Main duties of the job

The post holders would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all ward visitors and members of the multi-professional team so good interpersonal skills are essential.

We are looking for well-organized, enthusiastic individuals to work within our dynamic team, helping us to ensure our FORWARD behaviours are met and that care is delivered to the highest standard.

You will need to be able to work flexibly and apply a methodical approach to a varying workload in what can be a fast paced, pressurized environment. You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Previous NHS clerical experience is desirable and administrative and keyboard skills would be an advantage. The successful candidate will need an excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of hospital staff.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.