Ward Clerk - Critical Care

Job overview

Be a friendly face at the heart of our Critical Care Unit

At Dorset County Hospital NHS Foundation Trust, we know that exceptional patient care depends on great people behind the scenes as well as at the bedside. We are looking for a highly organised, welcoming, and proactive Ward Clerk to join our busy Critical Care Unit and play a vital role in supporting patients, families, and clinical teams.

This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.

As the first point of contact for many patients, relatives, and visitors, you'll help create a positive experience from the moment they arrive. Working closely with our nursing and multidisciplinary teams, you'll ensure the smooth running of the ward's administrative processes and support the delivery of safe, effective patient care.

We're seeking someone who is:

• Friendly, approachable, and passionate about helping others.
• Highly organised with excellent attention to detail.
• Able to remain calm and professional in a busy and sometimes emotionally challenging environment.
• Confident using computer systems and handling confidential information.
• A strong communicator who can build positive relationships with patients, relatives, and colleagues.
• Able to prioritise workloads and adapt quickly when priorities change.

Main duties of the job

As a Ward Clerk within our Critical Care Unit, you will play a vital role in supporting the smooth day-to-day running of the ward and helping to ensure an exceptional experience for patients and their families.

This role offers the opportunity to make a real difference every day by helping to create a positive experience for patients and supporting front-line clinical teams to deliver outstanding care.

Detailed job description and main responsibilities

Right to Work in the UK: This post is not eligible for Skilled Worker visa sponsorship. Applicants must have an existing right to work in the UK at the time of application. Unfortunately, Dorset County Hospital NHS Foundation Trust is unable to provide sponsorship for this role under current UK Visas and Immigration (UKVI) regulations.

• Work as an integral member of the ward team, providing an efficient, responsive, and professional clerical and administrative service in line with Trust policies, procedures, and standards.
• Be responsible for the accurate and effective management of patient records, ensuring information is maintained, tracked, and stored in accordance with Trust policies and Information Governance requirements.
• Ensure all data is entered accurately and within required timescales, contributing to the achievement of both local and national performance targets.
• Support the wider multidisciplinary team in delivering a high-quality service using excellent administrative, communication and interpersonal skills.
• Act as a welcoming, courteous, and professional point of contact for patients, relatives, visitors, and members of the public, always delivering exceptional customer service.
• Demonstrate flexibility and adaptability within a dynamic and fast-paced environment, responding effectively to changing priorities, urgent requests, and the timely retrieval of patient records.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.