Ward Clerk (Band 2)

Job overview

Ward Clerk Position

• 15 hours per week Thurs & Friday ( 8-4pm)

An opportunity has arisen for a motivated, enthusiastic and flexible individual to join our team working as a Ward Clerk covering the Haematology & Oncology Day Unit . The hours of work are as stated above .

You will play a key role in the day to day running of the HODU reception ensuring that the administration tasks for patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.

You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.

Main duties of the job

Assist in the welcome and reception of patients and visitors into the unit, maintaining a courteous and professional manner at all times.

Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the public in a constructive and sympathetic manner referring to the appropriate person where necessary.

Use computer skills and other clerical activity to perform the correct procedure for admission and discharges of patients and make arrangements for follow up appointments in the manner laid down by the Trust.

To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.

Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.

Ensure that patients’ medical records are available on the unit, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.

Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.

Detailed job description and main responsibilities

For further information and full details of the job role please see the attached job description and person specification.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.